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Get Help and Advice setting up your new PC!

Now that you’ve invested in your new PC, why not let Dell help you transfer your files from your old PC or get connected to your peripherals, the Internet or email? Dell is offering you a new service delivered by our trusted Dell Presto experts, to help you get up and running with your new desktop or laptop in no time.

Need to transfer files to your new PC or set up a wireless network? Dell can help. We can also assist you with setting up your most common connections such as the Internet, your email or mobile phone or can help you safeguard your family by assisting you in setting up Internet safely precautions such as a firewall, antivirus software or parental controls.

This convenient service leverages our experience in solving technology problems. You get the benefit of assistance from trusted experts in the industry without having to rely on help from busy family or friends, or giving PC access to unknown or potentially untrustworthy service providers. If you can’t figure out how to do something or you would rather someone guide you, simply call us!

Services at a glance

DATATransfer - transfer your precious memories, movies, music and more to your new PC.

Wireless Setup - set up a new wireless network and access the Internet from anywhere in your home.

InternetSAFE - configure your firewall and security settings

KidSAFE – set up parental control software

ConnectIT – connect your iPhone, printer or other peripherals to your new PC

How does this benefit me?

  • Saves you the potential frustration related to setting up your new computer, transferring files, setting up a wireless network or connecting and securing your Internet access.
  • Assistance can be provided over the telephone or by remotely accessing your system. Whether it’s setting up a connection to an existing wireless network, configuring parental control software or connecting your printer or installation of software, Dell’s trusted Experts are your one-stop technology solution.
  • To save you time and effort, we can utilize ‘Dell Connect’, technology that allows us to take control of your system (with your permission) over a broadband connection - securely, and respecting your privacy at all times.

Based on the service you select, when you speak to our Expert, he/she will assist over the telephone or use our Dell Connect remote access technology (with your permission) to help you. We will guide you through the set up process and help you with every step of the way until you get connected or set up your new services.

Choose the service you want:
DATATransferWireless SetupConnectIT
Service includes: Service includes: Service includes:
  • Confirmation of the data to be transferred
  • Assistance copying your data files from the hard drive to the removable media for storage –up to 25GB in size
  • Transfer your emails, ISP settings, address book/contacts list, and Internet favorites
  • Connect your PCs to your wireless routers
  • Set up a new wireless network
  • Connect PCs to wireless network from anywhere in home
  • Connect one peripheral to your PC using your own cables or those supplied your purchase
  • Download software drivers, or load drivers already supplied
  • Test operation of a newly installed peripheral including printer test pages
Available for additional fee:
  • Transfer of operating system settings and programs
  • Recovery of lost data or damaged software
  • Transfer over network link or data-cable
  • More than 25GB of data back-up
Available for additional fee:
Internal components for the PC (internal hard drive, motherboard, etc)
  • Legacy peripherals (using serial ports,parallel ports, ps/2 ports)
  • Network appliances (PVR/DVR, NAT,Routers, VPNbox)
  • Broadband Internet Connection Set-up(BT,Orange,Tiscali,etc.)
For more information on additional services, please visit www.dell.ie/presto
Requirements:
  • PC with Windows
  • DVD/CD burner in the system where data is stored, or removable storage media eg: Memory Stick
  • Enough blank media DVD/CD to store the required data or enough memory on removable media to store required amount of data to be transferred
Requirements:
  • PC with Windows
  • Wireless router compatible with broadband connection
  • All required cables and ports
  • All router software and/or drivers
  • Compatible broadband connection
Requirements:
  • PC with Windows
  • Internet Explorer 6 or newer installed
  • All required cables and ports
  • All media with peripheral drivers and software
  • Active broadband connection required for Dell Connect

InternetSAFEKidSAFE
Service includes: Service includes:
  • Configuration of security settings and firewall
  • Proper activation and updating of your antivirus program
  • Verification of basic security measures (passwords activation, “guest account” is disabled, file and printer sharing only on home network
  • Creation and set-up of dedicated accounts for each family member[up to 4]
  • Activation of parental controls and security settings relevant to each member
Available for additional fee:
  • Virus protection training
  • Data recovery or OS reinstallation
Available for additional fee:
  • Recovery of lost data and damaged software
  • Anti-phishing protection
  • Virus protection training
For more information on additional services, please visit www.dell.ie/presto
Requirements:
  • PC with Windows
  • Internet Explorer 6 or newer installed
  • An antivirus protection package installed
  • Active broadband connection
Requirements:
  • PC with Windows
  • Internet Explorer 6 or newer installed
  • A parental control package installed
  • Active broadband connection

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