Dell ProSupport starts with the Dell ProSupport for IT service model designed for IT professionals like you. Dell ProSupport for IT provides:

7x24 Direct access to Dell Expert Centers Fast-track dispatch for Dell-certified technicians Escalation management through Dell’s Global Command Centers

Next, Dell ProSupport Options align to the way you use technology – rapidly responding to your needs, protecting your investment, your productivity and your sensitive data, and providing enhanced proactive support services to help reduce the risk and complexity of managing your infrastructure.

SPEED OF RESPONSE	PROTECTION	PROACTIVE
Mission Critical* - Perfect for server and storage environments where avoiding unplanned downtime and reducing recovery time through priority response are a must. The package includes priority 4-hour onsite* service or optional 2-hour response with 6-hour hardware repair, Dell’s proven Critical Situation process, and emergency dispatch.	Data Management and Protection Keep Your Hard Drive* helps you retain control of sensitive data Certified Data Destruction wipes your hard drive clean and destroys data	Enterprise-Wide Contract - Provides enhanced proactive capabilities through: Designated Service Delivery Manager Performance benchmarking and custom reporting Planning and assessments Proactive Maintenance - Maximises the availability and stability of your infrastructure proactively. The package includes a detailed system assessment and implementation of driver or firmware updates and upgrades for your server or storage systems. Remote Advisory Options - Provides telephone and Internet access to technical expertise for specialised applications and solutions such as Microsoft Exchange, Virtualization and more.

Basic Hardware Support

Customisation and Set-Up

Training