Dell Insight

Table of Contents & Masthead

3 Turning the tables on simulation

By Tom Kolnowski

4 Retaining IT staff, RFID, and more

6 Electronic Arts: At the top of their game

In the highly competitive, multibillion-dollar electronic gaming industry, one contender stands above the rest. Electronic Arts uses the latest Dell server technology to outshine the competition by creating, producing, and delivering some of the world's most popular games

By Tara Swords

12 Save often

Thousands of new electronic records laws are forcing companies to rethink how they archive and protect data—or risk stiff penalties. In this second part of our series on regulatory compliance, learn why you may need to rethink your organization's storage practices.

By Courtney Macavinta

18 Beyond the buzz

It's quite possibly the mother of all buzzwords—but does anyone know what scalability really means? More important, do they know how to achieve it? Here's a quick roadmap to the what, why, and how of becoming a scalable enterprise in today's economy.

By Sarah C. Close

23 Dell^TM  Services Portfolio: Services across the product life cycle

Dell services run the gamut from installation and IT optimisation through on-going maintenance and support

By Sarah C. Close

24 Dell^TM PowerEdge^TM  1800, 1850, 2800 and 2850 servers: The most manageable servers yet

With the release of four next-generation servers, Dell is taking performance and manageability to a new level

26 Dell^TM PowerEdge^TM  1855 blade server: Density without compromise

The Dell^TM PowerEdge^TM  1855 lets organizations reduce their physical space requirements for servers without compromising performance and price

27 Dell^TM PowerEdge^TM  SC1425 rack server: High performance, low cost

The powerful 1U Dell^TM PowerEdge^TM  SC1425 rack server is tailor made for high-performance computing clusters and distributed Web farms where optimal performance and low cost are top priorities

28 Dell^TM PowerVault^TM  122T tape autoloader with LTO-2 tape drive: Small size, large capacity, substantial performance

Now featuring Ultrium 2 LTO^®  (LTO-2) tape backup technology, the Dell^TM PowerVault^TM  122T tape autoloader offers enterprise-class performance and capacity in a space-conscious package

29 Dell^TM PowerConnect^TM  5324 switch: Make the switch to assurance

Rest easy because the Dell^TM PowerConnect^TM  5324 can help make network downtime, proprietary technology, and system vulnerability a thing of the past

30 Dell Precision^TM  370, 470 and 670 workstations: Performance powerhouses

"The re-architected family of Dell Precision^TM  workstations flexes its performance muscle"

32 Dell^TM OptiPlex^TM  GX280 and SX280 desktops: Rise to the challenge

Next-generation Dell^TM OptiPlex^TM  GX280 and SX280 desktops help maximize productivity while minimizing total cost of ownership

33 Dell^TM  3000cn, 3100cn, and 5100cn colour laser printers: Add some colour to your work with affordable Dell printers

Dell introduces colour laser printers with savings that are black and white

34 Dell Axim^TM  X50 and X50v handhelds: A sight to behold

Dell Axim^TM  X50v and X50 handhelds deliver state-of-the-art wireless connectivity, enhanced application performance; and large, bright VGA displays to let you work smart and play hard

36 Closing the IT gap (Peter Wiegandt is president and general manager for Dell Latin America)

"With a population of more than 500 million in 45 different countries, Latin America is a highly diverse region. The citizens of Latin America reside in three separate time zones and speak no fewer than four different languages. It is perhaps unsurprising to see this extreme diversity reflected in all aspects of Latin American culture—including IT adoption."

By Peter Wiegandt

37 An authentic investment in customer commitment (Chris Askew is vice president of Dell Services, Asia Pacific/Japan)

Providing a superior customer experience is paramount at Dell. As part of an ongoing dedication to customer satisfaction, Dell has introduced its first APJ Enterprise Command Center (ECC) in China, to be followed by centers in Japan and Penang, Malaysia. The ECC provides server and storage customers in the Asia Pacific/Japan (AP/J) region with high-level, around the clock support. In essence, it establishes a single center of activity with real-time tracking of customer issues, crisis management, technicians, and service parts across the entire region.

By Chris Askew

40 Dell is a welcome guest at Wyndham

Dell checks into Wyndham hotels, lowering costs and speeding hardware deployment while maintaining high system uptime

46 Input/Output visualizes a simplified IT infrastructure

Input/Output, Inc., selects Dell servers, storage systems, desktops, and notebooks to streamline operations, protect data, and minimize total cost of ownership

49 Dell revs up automotive sales at Ford ( 218Ko)

Ford Motor Company of Canada rolls out a new IT model to enable turnkey business applications for dealerships

52 Dell cluster at ac3 becomes a major supercomputer in Australia

A cost-effective Dell cluster exceeds the 1-teraflop mark to maximize data center's computing power

55 Dell opens China Enterprise Command Center, and more

Table of Contents & Masthead

3 Building Partnerships, One Box at a Time

By Tom Kolnowski

4 The consultancy view on phishing attacks, e-voting, RFID and more

6 The Power of Two

EMC^®  President and CEO Joe Tucci talks about his company's partnership with Dell and keeping sight of the two companies' number-one goal: helping customers affordably tame the growing beast that is enterprise data

By Tara Swords

12 To Preserve and Protect

Safeguarding an organization's IT infrastructure used to be the charge of only the IT department. But a growing matrix of laws and guidelines wants someone else to take responsibility for data security: the top brass

By Courtney Macavinta

18 Bluetooth Bites Back

After much anticipation, this short-range radio technology is finally ready to pull the plug for electronic devices and give new meaning to the word wireless

By Courtney Macavinta

22 The Virtues of Virtual Machining

Achieving infrastructure flexibility—already made easy with standards-based hardware—is an even more attainable goal with virtualized production infrastructures

By Sarah C. Close

26 Storage Designed to Satisfy

Looking for a networked storage solution? The Dell^TM PowerVault^TM  745N NAS server provides storage consolidation and backup capabilities fast—at a feel-good price

27 Cost-Effective and Complete

The new Dell/EMC^®  AX 100 SAN puts scalable, reliable shared storage within reach for small and medium-sized businesses

28 No Boundaries

The latest handheld from Dell comes packed with advanced mobility features including dual wireless capability and a revved-up processor

29 Priced to Please

With new printers from Dell, budget-conscious businesses can still enjoy innovation, even when it comes to everyday tasks like printing

30 Process More with 64

Why sacrifice when you can simplify? The new 64-bit Dell PowerEdge^TM  7250 server helps businesses build simple but scalable IT infrastructures without slowing down performance

32 Delivering Superior Customer Experience: A Strategic Priority for Growth

At Dell, we understand that business success depends on delivering service that consistently meets customer expectations and leads the industry

By Renaud Collery

37 Serving New Markets

China's participation in the world economy has increased greatly in recent years, and one artifact of this transformation has been a rapid rise in Chinese demand for high-technology hardware

By Piau Phang Foo

38 Boosting Sales at the Box Office

In the competitive movie theater business, Goodrich Quality Theaters relies on the star power of the Dell point-of-sale (POS) system to keep business booming and customers applauding

40 Time and Money Savings at West Coast Bank

West Coast Bank spends less time managing servers and checking backup jobs in a centralized IT environment running on Dell servers, desktops, and storage

42 Dell Pays Off for Paymentone

A leading provider of online payment services leverages its collaborative relationship with Dell to deploy a scalable, reliable infrastructure

44 Fashioning a Robust Infrastructure

Manufacturer Paxar Corporation deployed a Microsoft^®  ERP solution on an all-Dell infrastructure to trim time to market and streamline critical processes

48 Good News

News and entertainment content provider RTL Group uses a Dell infrastructure to offer site visitors a richer news experience around the clock

52 Enabling Cost-Effective Data Availability, Protection, and Scalability

McData enables storage networking and consolidation across the enterprise, helping organizations cost-effectively meet data availability and business protection goals while preparing for future needs

55 Dell PowerVault 775N NAS server, Dell and Oracle expand partnership, and more

Table of Contents & Masthead

3 In Search of the Agile Enterprise

By Tom Kolnowski

4 Seven vignettes on relevant IT topics

6 Kagermann's Law

A company in motion tends to stay in motion. And if that company is an SAP^®  enterprise customer, CEO Henning Kagermann is about to prove his theory that it also can accelerate while lowering costs

By Tara Swords

14 Chomping at the 'Bit

With hardware and pricing now on an enterprise-friendly track, Gigabit Ethernet makes a powerful comeback in the race for high-performance network connectivity

By Sarah C. Close

20 The Forest for the Trees

We're printing more documents than ever. But when it comes to the cost of all this printing, sometimes it's hard to see the potential savings that are right in front of our eyes

By Vicki Van Ausdall

28 All Systems Go

Dell Enterprise Command Center offers stellar support for mission-critical Dell technologies

26 Big Power in a Small Package

New Dell^TM  servers offer scalable computing power at a low cost

29 Great Things in Store

New Dell/EMC^®  storage arrays help enterprises reach new levels of cost-efficiency

30 Reliability and Performance: A Winning Combination

Dell PowerVault^TM  136T library and Ultrium 2^® LTO^®  (LTO-2) tape drives maximize performance and storage density

31 Switching to Layer 3 Performance

Dell PowerConnect^TM  6000 Series routing switches deliver high-availability Layer 3 connectivity

32 Roam if you want To

Dell Axim^TM  X3i Pocket PC slips integrated Wi-Fi capability into your pocket—without emptying your wallet

34 Priority #1: Creating the Scalable Enterprise

Dell has proved that the direct model—and its servers—work in environments traditionally reserved for more expensive and entrenched players

By Jon Weisblatt

36 Staying in Touch with Customer Needs

A lot of businesses need guidance to select the best possible IT solutions to fit their needs—which means that we, at Dell, need to be more in tune with customer needs than ever

By Muneaki Nishimura

38 A Permanent Vacation from IT Complexity (Caribbean Islands and Latin America)

A Dell and SAP architecture is the ticket to lowering IT costs and improving manageability for SuperClubs Corporation

42 Keeping News Hot Off the Press (United States)

The Detroit Free Press turned to Dell for reliable PCs, cost-effective servers, and a storage solution that provides increased capacity and faster backup

46 Metromorphosis (Australia)

A cluster of low-cost Dell servers running Red Hat^®  Linux on Oracle^®  delivers high performance at a great value to truly change the way the City of Cairns does business

49 Serving the Community (United Kingdom)

Buckinghamshire County Council uses Dell hardware to maximize operational efficiency while improving community services

52 Manufacturing Big Savings (United States)

Dell servers and storage solutions help Lord Corporation achieve high performance of SAP ERP at a great price

57 Delivering Tight Integration to Help Lower TCO

SAP and Dell integrate hardware, software, and award-winning service to help enterprises optimise mission-critical business processes

59 Intel^®  64-bit extensions, Weather.com, and more

November 2003

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