Dell offers a full suite of services to assist you in the assessment, design and implementation of a robust, tailored Exchange solution. These services enable your messaging system to scale as your business needs evolve and offer the following benefits:
- Cost and time efficient migration
- Implement features of modern messaging technologies
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| How To Purchase | Contact your Dell Sales Representative |
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The Right Approach to Messaging
Dell can help you optimize your technology, enhance productivity, reduce risk and maximize Return on Investment (ROI) with proven expertise in infrastructure systems. Dell's expert consultants will not only simplify your migration effort, but also put the necessary infrastructure in place to enable your messaging system to scale as your needs evolve.
Phase 1: Assessment
- Discovery and baseline your current environment, including Microsoft® Windows® , Exchange, network, servers, storage and operations as our service professionals run automated discovery tools and conduct interviews with key personnel.
- Determine a migration strategy for required server-based mailboxes, address lists and other end-user messaging data with recommendations from Dell's expert consultants.
- Evaluate and mitigate risks of consolidation.
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Phase 2: Design
- Architect a scalable infrastructure and design specific configurations with Dell's experienced consultants.
- Create detailed implementation plans with our service professionals for a complete understanding of how the migration will be conducted with minimum end-user disruption.
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Phase 3: Implementation
- Validate the new design and conduct pilot migration to the new system.
- Empower your system administrators to efficiently administer your infrastructure as Dell's experts transfer knowledge.
- Seamlessly integrate Dell's migration services with Enterprise Support Services to optimize uptime. Dell can support you on site or over the phone with expert advice and technical assistance with a single point of accountability.
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Exchange Migration Readiness Assessment —Before you begin a Windows migration effort, Dell can assess your organization's current infrastructure and identify potential risks of migration along with the potential ROI. This assessment can also identify ways to best simplify your environment, reduce costs, and improve performance and scalability. Before you begin an Exchange upgrade or migration from another platform, Dell will assess your organization's current infrastructure to identify potential ROI as well as barriers that might impede a successful migration. This assessment can also identify ways to simplify your environment, reduce costs and improve performance, scalability and availability.
Deliverables:
- Detailed report of operational and technical risks associated with your current infrastructure.
- Return on Investment analysis
- Risk mitigation with Dell's proven methodology, expertise and experience
- Data concerning the current inventory and configuration of your environment
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Upgrade to Microsoft Exchange 2003 or 2007 —Dell's expert consultants will not only simplify your move to Exchange 2003, but also put the necessary infrastructure in place to enable your messaging system to scale as your needs evolve.
Deliverables:
- Detailed report of operational and technical risks associated with your current infrastructure
- Configuration and installation of one front-end and up to two, non-clustered back-end Exchange servers at one location
- Create an Active Directory (AA) "placeholder" if Active Directory has not been implemented
- Validate, test and remediate issues to help ensure the proper functionality of SMTP connector and Outlook Web Access
- Decommission Exchange 5.5 or Exchange 2000 Server
- Migrate up to 5,000 mailboxes
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Services for Secure Exchange
NEW! Exchange Security —Dell serves as your defense strategist. In the ongoing defence against spam and malware, you won't stand alone. Dell Service experts are available to provide threat assessment, design, and implementation services to optimize your evolving security strategy.
Deliverables:
- Design of Symantec Mail Security for Microsoft Exchange (SMS) structure in your environment
- Installation of SMS on Exchange servers
- Identification of applicable filtering characteristics and antivirus configuration
- Configuration tuning to meet design specifications
- Provide on-site knowledge transfer and deliver the deployment configuration guide
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NEW! Exchange Vault and Mailbox Management —An integrated service offering you a single point of accountability and peace of mind no matter how complex your environment. Enterprise Vault software provides a flexible archiving framework to enable the discovery of content held within email, file system, and collaborative environments while helping to reduce storage costs and simplifying management.
This service installs Symantec Enterprise Vault software on Exchange 2003 servers. Deliverables include:
- Analyze your Exchange archiving requirements
- Review the steps necessary to implement the archiving solution
- Map the requirements to Vault policy and configuration settings
- Install the software on the servers identified to run the Enterprise Vault
- Configure the services for optimum performance
- Configure the Vault settings to adhere to site defined policies
- Tune the Enterprise Vault for Customer's infrastructure and topology
- Provide knowledge transfer while on-site to your technical staff regarding system administration tasks
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NEW! Exchange Backup and Recovery —Dell Services provides comprehensive backup & recovery solutions in a timely manner, even in the most complex data center. Our service professionals translate your business objectives into flexible designs that scale to your unique requirements.
Deliverables:
- Overall design of your backup and recovery solution for Exchange, including equipment and environment, interactions with server applications, tape usage and strategy, and SAN validation.
- Design and site readiness reviews
- Implementation & testing including configuration of the tape library, ensuring necessary connectivity is in place, installing applicable software, and configuration of library resources.
- Conducting a product orientation session and review of the associated documentation.
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NEW! Remote Advisory Service for Exchange —Remote Advisory Service for Exchange provides consultative support for many common tasks such as remote maintenance and software configuration, optimization and "how to" questions. It is generally used for short engagements, typically one to two hours over the telephone and covers only those tasks that can be performed remotely. It does not include any physical hardware or software installation.
Examples of Service provided include:
- Adding new user groups in Exchange
- Increasing the mailbox size of each user
- Adjusting the security settings within Exchange
- Bringing a remote site online
- Transferring a small group of users to a new Exchange server
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Not Included With This Service:
- Break-fix resolutions
- How-to or configuration support for any of the 3rd party products associated to Exchange or otherwise part of the Secure Exchange program
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The Service will be provided during the hours of 8:00am to 6:00pm, customer local time, Monday through Friday, excluding holidays. It is also a "scheduled service" meaning that issues are assigned and prioritised on a case by case basis. This fee-based assistance will be entitled by signed Statements of Work.
Exchange Migration Readiness Assessment
Before you begin an Exchange upgrade or migration from another platform, Dell assesses your organization's current infrastructure to identify potential ROI as well as barriers that might impede a successful migration. This assessment can also identify ways to simplify the environment, reduce costs, and improve performance, scalability and availability.
Deliverables:
- Detailed report of operational and technical risks associated with your current infrastructure
- Return on Investment analysis
- Risk mitigation with Dell’s proven methodology, expertise and experience
- Data concerning the current inventory and configuration of your environment
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Upgrade to Microsoft Exchange 2003
Dell’s expert consultants can not only simplify your move to Exchange 2003, but also put the necessary infrastructure in place to enable your messaging system to scale as your needs evolve.
Our basic offering provides:
- Detailed report of operational and technical risks associated with your current infrastructure
- Configuration and installation of one front-end, and up to two, non-clustered back-end Exchange servers at one location
- Create an Active Directory (AA) “placeholder” if Active Directory hasn’t been implemented
- Validate, test and remediate issues to help ensure the proper functionality of SMTP connector and Outlook Web Access
- Decommission Exchange 5.5 or Exchange 2000 Server
- Migrate up to 5,000 mailboxes
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