Collaborative Support Troubleshooting

Manufacturer	Software Supported		Regions Supported		Exceptions by country
		Americas	Europe, Middle East, Africa	Asia, Pacific, Japan
Citrix	XenServer Dell Edition	X	X	X
CommVault	CommVault® GalaxyTM (Simpana)	X	X	X
CommVault	Galaxy Express (Simpana)	X	X	X
Dell	Dell integration packages for 3rd party systems management applications	X	X	X
Dell	OpenManageTM  Applications	X	X	X
Dell	Deployment Solutions (Dell version)	X	X	X
Dell	Dell Management Console	X	X	X
Dell/EMC	Navisphere®  Manager	X	X	X
Dell/EMC	Navisphere Agent	X	X	X
Dell/EMC	Navisphere Analyzer	X	X	X
Dell/EMC	PowerPath®	X	X	X
Dell/EMC	Replications Manager	X	X	X
Dell/EMC	Celerra Manager	X	X	X
Dell/EMC	Celerra Replicator	X	X	X
Dell/EMC	Celerra SnapSure	X	X	X
Dell/EMC	Access LogixTM	X	X	X
Dell/EMC	SnapViewTM	X	X	X
Dell/EMC	MirrorViewTM	X	X	X
Egenera	SAN CopyTM	X	X	X
Microsoft	Navisphere Quality of Service Manager	X	X	X
Egenera	Egenera Dell PAN Solution	X			Japan Only
Microsoft	Office Communications Server	X	X
Microsoft	SharePoint	X	X
Microsoft	Windows Server 2003	X	X	X
Microsoft	Windows Server 2008	X	X	X
Microsoft	Windows Server 2008 R2	X	X	X
Microsoft	Microsoft Small Business Server	X	X	X
Microsoft	Windows CCS and HPC Server	X	X
Microsoft	Windows Storage Server	X	X	X
Microsoft	Microsoft SQL Server	US Only	X	X	Not currently available in Japan
Microsoft	DPM	X	X	X	When part of DP100/500/600
Microsoft	Microsoft Exchange	X	X	X	Not currently available in Japan
Novell	NetWare®	X	X
Novell	SUSE®   LINUX	X	X	X	Not currently available in Japan
PlateSpin	PlateSpin Migrate	X	X	X
Red Hat	Red Hat®  LINUX	X	X	X
Scalent	Dell Advanced Infrastructure Manager	X			U.S. and Canada only
Sun	Solaris (x86)	X	X	X
Symantec	Backup Exec	X	X	X
Symantec	Backup Exec System Recovery®	X	X	X
Vizioncore	VFoglight SE	X	X		English Speaking Countries Only
Vizioncore	VFoglight PRO	X	X		English Speaking Countries Only
Vizioncore	VRanger Pro	X	X		English Speaking Countries Only
Vizioncore	VReplicator	X	X		English Speaking Countries Only
Vizioncore	VEssentials	X	X		English Speaking Countries Only
Vizioncore	VOptimizer	X	X		English Speaking Countries Only
Vizioncore	VCharter Pro	X	X		English Speaking Countries Only
Vizioncore	VConverter	X	X		English Speaking Countries Only
Vizioncore	VReplicator Pro	X	X		English Speaking Countries Only
Vizioncore	vControl	X	X		English Speaking Countries Only
Yosemite	FileKeeper	X	X	X
VMware	Virtual Infrastructure	X	X	X
Yosemite	TapeWare®	X	X	X

Samarbeidsstøtte med tredjepartsleverandører

Hvis det slås fast at problemet er en sak for en tredjepart, vil Dell samarbeide med utvalgte leverandører av maskinvare/programvare for å bistå det leverandørledede arbeidet med å løse problemet Samarbeidsstøtte erstatter ikke en kundestøttekontrakt med tredjepartsleverandøren, men sikrer fornuftig koordinering og overvåking av problemløsingen fra Dells side.

Tredjepartsleverandører av servere og lagring omfatter:

Altiris BMC Software, Inc. BridgeHead Software Brocade Communications Systems CA (ARCserve®  ) Cisco Citrix Systems CommVault Systems EMC EMC Avamar EMC Legato Extreme Networks Gateway HP IBM McDATA Meditec Microsoft MySQL AB Novell NSI Software Oracle Plasmon PolyServe, Inc. QLogic Corporation Red Hat SAP StoneFly Networks Sun Topspin Communications Symantec VMware Yosemite Technology

Dell Precision^TM  Tredjepartsleverandører omfatter:

Adobe®  ANSYS Autodesk®  Avid®  BENTLEY Cakewalk®  Co|Create Dassault Systemes ESRI®  MSC Software®  Newtek PTC®  Redhat®  Schlumberger UGS SLED (Suse) Landmark Graphics Paradigm Cineform (Aspect HD) AJA (Xena HD) Altair CNC (MasterCAM) Mentor Graphics Barco Planar

Dell OptiPlex/Latitude/Vostro Tredjepartsleverandører omfatter:

Citrix/Ardence TPM-programvareleverandør (Atmel) Symantec McAfee Sonic Cyberlink Verizon Sprint Cingular ATI Roxio Wave Microsoft NVIDIA Kingston Western digital Hitachi Seagate Intel Broadcom

Hva tjenesten ikke omfatter

Se tjenestekontrakten for spesifisering av hva som ikke inkluderes i tjenesten. Liste over tjenestekontrakter ligger på www.dell.com.