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*IDC White Paper sponsored by Dell, "Dell Deployment Optimization Model," Doc #205282, January 2007

**Based on an internal study of Severity 1 resolution time for Dell customers upgrading to Platinum Plus Enterprise Support. Select features of Platinum Plus are now available in the Dell ProSupport Enterprise-Wide Contract, which can lead to fewer technical incidents. These features include designated Service Delivery Managers, proactive planning and detailed reporting. August 2007