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Dell - Managed Client Support

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Managed Client Services provide comprehensive and flexible support for every step of a technology asset's lifecycle, allowing you to tailor a service mix that suits your needs. This service offers the following benefits:

  • Flexible options to meet your needs
  • Simplifies the support process
  • Streamlines vendor management

How To PurchaseContact your Dell Sales Representative or call 1-800-WWW-DELL

The Right Approach to Managed Client Services

Planning

A successful desktop solution starts with successful planning. Whether you need an initial assessment, help with a large-scale technology transition, or ongoing performance management, Dell provides planning services based on proven methodology. Based on your objectives, Dell can baseline your existing environment, identify opportunities for reducing cost, lay out a plan of action, and monitor ongoing support activity.

Service capabilities include:
  • Managed Client Assessment
  • Performance Management
  • Program Planning and Design
  • Standards Management
  • Managed Client Integration Planning
  • Image Development

Deployment

Every step of the deployment process takes time and resources away from strategic tasks that can grow your business. Our Custom Factory Integration prepares your systems with custom hardware and software as part of the initial build, which means fast deployment, low cost, and fewer steps between the factory and the desk.. We can provide logistics, installation, data transfer, and disposition services either for a large-scale technology refresh or as part of normal operations.

Service capabilities include:
  • Custom Hardware Integration
  • Destination and Staging
  • Software Integration
  • Installation and Migration
  • Asset Tagging and Labeling
  • Recovery and Disposition

Maintenance

Asset Management: Your asset management strategy should provide the information you need to accurately control maintenance and support costs, plan for growth, and make strategic IT decisions. Dell Managed Client Services are designed to integrate with your management systems to help ensure you have a complete and accurate view of your client computing environment. We can also provide assistance as you manage technology transitions or if you need a new asset baseline inventory. Dell services include the tools and processes to support your client asset management strategy, even in highly distributed environments.

Service capabilities include:
  • Asset Discovery
  • Software Use Analysis
  • Asset Tracking
  • End-of-Life Reporting

Service Desk: Dell's Service Desk represents the entry point and first-touch support process for all hardware and software service-related requests for both Dell and non-Dell products. Dell delivers a strategic, customized full-featured service desk driven to deliver quality, value, and customer satisfaction. Dell's service desk is accountable to resolve, track, escalate and follow-up on all system-related issues that affect your productivity.

Service capabilities include:
  • Multi-Vendor Service Desk
  • Field Service Dispatch Management
  • Commercial Off-the-shelf Software Support
  • Remote Control and Online Tools
  • Custom Software Support
  • Password Management

Field Services: Dell provides on-site Field Services for your multi-vendor desktop systems, software and peripherals. Authorized service providers are dispatched to your end user when your hardware, software or peripheral problems cannot be resolved remotely. Field Services related to on-site technical diagnosis and repair support include labor, parts and software expertise required to restore your desktop systems to normal operation, and to help minimize product failures and extend the useful life of your equipment.

Service capabilities include:
  • Hardware Break/Fix
  • VIP Support
  • Deskside Support
  • Depot Repair
  • Install, Move, Add, Change
  • Dedicated Onsite Support

Resources

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