Service Descriptions

The following documents will supplement the terms and conditions of Dell's standard invoice Terms and conditions of sale.

Customer Master Service Agreement

Dell EqualLogic Service Partnership Agreement

KACE 1000 and 2000 series implement consulting service (5 days onsite or remote)

IT Consulting and Professional Services

DVS Wyse WDM FiveDay Implementation ServiceDescription

DVS Wyse WDM ThreeDay Implementation ServiceDescription

DVS Wyse WSM FiveDay Implementation ServiceDescription

DVS Wyse WSM ThreeDay Implementation ServiceDescription

ProSupport For Your Enterprise

Proactive Maintenance

Connected Classroom Phone and Advanced Support Services

ProSupport Force10 Service Description

Dell ProSupport Service Description

Basic Hardware Services

Dell Compellent Copilot Optimize Service Description

On-site Diagnostics Service

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IT Management SaaS Service Description (to be used in conjunction with Dell Terms of Sale or other master agreement(s))

Distributed Device Management - Anti-Malware & Virus Management

Distributed Device Management - Asset Management

Software Asset Management

Distributed Device Management - Laptop Data Encryption

Distributed Device Management - Online Backup & Restore

Distributed Device Management - Patch Management

Distributed Device Management - Software Distribution

Distributed Device Management - Software Inventory & Usage Management

EMS Email Continuity

EMS Email Enterprise Archive

EMS Email Rapid Archive

EMS Email Security

Remote Infrastructure Monitoring

Managed Deloyment Bundle

Basic System Setup and Network Printer Installation

PC Installation + Internet Connection

PC Installation + Data Transfer

Peripheral Installation

Dell Asset Recovery Services

Extended Battery Service

Battery Replacement Service

Keep Your Hard Drive

Dell ProSupport for Software

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