Service Descriptions

Service Descriptions

Service Descriptions

The following documents will supplement the terms and conditions of Dell's standard invoice Terms and conditions of sale.

Customer Master Service Agreement

Support Services
الخدمات التجارية الأجهزة الأساسية (Commercial Basic Hardware Services)

Deployment Services – Enterprise Configuration & Deployment
خدمة الاستشارة عن بُعد (Remote Consulting Services)
Remote Implementation of a Dell DL1000 Backup & Recovery Appliance
Enterprise Deployment and Implementation of a Converged Server Platform
خدمات التكوين من Dell (Dell Configuration Services)

IT Consulting and Professional Services
خدمات الاستشارية السريعة (Agile Consulting Services)

IT Management Software-as-a-Service (SaaS) – Service Description
IT Management SaaS Service Description (to be used in conjunction with Dell Terms of Sale or other master agreement(s))

IT Management Software-as-a-Service (SaaS) – Specifications Sheets
Distributed Device Management - Anti-Malware & Virus Management
Distributed Device Management - Asset Management
Software Asset Management
Distributed Device Management - Laptop Data Encryption
Distributed Device Management - Online Backup & Restore
Distributed Device Management - Patch Management
Distributed Device Management - Software Distribution
Distributed Device Management - Software Inventory & Usage Management
EMS Email Continuity
EMS Email Enterprise Archive
EMS Email Rapid Archive
EMS Email Security
Remote Infrastructure Monitoring

Installation Services
Managed Deloyment Bundle
Basic System Setup and Network Printer Installation
PC Installation + Internet Connection
PC Installation + Data Transfer
Peripheral Installation

Asset Recovery Services
Dell Asset Recovery Services

Asset Protection Options
Extended Battery Service

Contracts Not Available for New Purchase
Dell EMC Maintenance SAN Health Check

Data Protection Options
Keep Your Hard Drive

Additional Travel Add-On