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Service Descriptions

Service Descriptions

Service Descriptions

The following documents will supplement the terms and conditions of Dell's standard invoice Terms and conditions of sale.

Customer Master Service Agreement

Dell EqualLogic Service Partnership Agreement

Dell Education Services


Dell|KACE K1 K2 Implementation consulting service
KACE 1000 and 2000 series implement consulting service (5 days onsite or remote)


Dell|KACE K2 Optimized Deployment consulting service
KACE 2000 series Optimized Deployment consulting service (10 days onsite)


IT Consulting and Professional Services
DVS Wyse WDM FiveDay Implementation ServiceDescription
DVS Wyse WDM ThreeDay Implementation ServiceDescription
DVS Wyse WSM FiveDay Implementation ServiceDescription
DVS Wyse WSM ThreeDay Implementation ServiceDescription


Deployment Services - Enterprise Configuration & Deployment
Vzdálená implementace platformy Dell PowerEdge VRTX (Remote Implementation of a Dell PowerEdge VRTX)


Support Services
Podpora pro jediný případ po vypršení záruky (Single Incident Expired Warranty Support)
DellTM  IT Advisory Services
Dell ProSupport for Multivendor Software
Pozáruční služba výměny baterie (BRS) pro uzavřené baterie (Out-of-Warranty Battery Replacement Service(BRS) for Sealed Batteries)
Podpora Dell ProSupport (Dell ProSupport)
Dell ProSupport Force10 Service
Dell Compellent Copilot Optimize Service Description
Dell ProSupport Plus
Out of Warranty Technical Support
Basic Hardware Service
Služba Proactive Maintenance (Proaktivní údržba) (Proactive Maintenance)
Basic Hardware Support
On-site Diagnosis
ProSupport for Your Enterprise
Dell ProSupport for OEM
Connected Classroom Phone and Advanced Support Services
Dell Proactive Systems Management - Remote Installation Service
Dell Compellent Copilot Support Terms and Conditions
Dell Compellent Copilot Optimize
Dell Compellent Copilot Optimize Reporting
Dell Compellent Copilot SAN Health Check
ProSupport for Force10
Popis služby Služba Dell ProSupport for OEM
Dell ProSupport Service Description
Dell ProSupport Point of Need Service


Modular Services
Dell Modular Services


Installation Services
Click here to view Service Descriptions


IT Management Software-as-a-Service (SaaS) – Service Description
IT Management SaaS Service Description (to be used in conjunction with Dell Terms of Sale or other master agreement(s))


Dell has closed our DDM, RIM and eSmart SaaS solutions to new customers as of February 13th, 2012. This specification sheet is posted at the link below for the convenience of customers who purchased this service from Dell prior to February 13, 2012.”


Deployment Services - Asset Resale & Recyling
Recyklace informačních technologií (IT Asset Recycling)
Další prodej zařízení IT s vymazáním dat mimo pracoviště (IT Asset Resale with Offsite Data Wipe )
Darování zařízení IT – EMEA (IT Asset Donation EMEA)


IT Management Software-as-a-Service (SaaS) – Specifications Sheets
AlertFind
EMS Email Continuity
EMS Email Enterprise Archive
EMS Email Rapid Archive
EMS Email Security


Installation Services
Managed Deloyment Bundle
Basic System Setup and Network Printer Installation
PC Installation + Internet Connection
PC Installation + Data Transfer
Peripheral Installation


Asset Recovery Services
ARS – IT Asset Resale with Onsite Data Wipe – Czech


Asset Protection Options
Extended Battery Service
Battery Replacement Service
Accidental Damage Protection


Data Protection Options
Dell ProSupport Certified Data Destruction
Dell ProSupport Hard Drive Data Recovery
Služba Keep Your Hard Drive (Ponechte si svůj pevný disk)
Služba Keep Your Hard Drive at Point of Need (Ponechejte si svůj pevný disk v místě potřeby)


Modular Services
Dell Modular Services


Ethernet


Others
Remote Configuration of a Dell KACE K1000, Service Desk
Remote Implementation of a Dell KACE Appliance


Software Support
ProSupport for Software
ProSupport for Virtual Integrated System Self Service Creator
ProSupport for Advanced Infrastructure Manager
ProSupport for CommVault Simpana
Služba Dell ProSupport pro software (Dell ProSupport for Software)


Deployment Services
Configuration Services Service Description


Deployment Services – Enterprise Configuration & Deployment
Remote Implementation or Replication of Dell EqualLogic FS7xxx
Installation and Implementation of a Wireless LAN
Installation and Implementation of Wireless Access Points


Servers Links
Instalace serverů Dell PowerEdge řady C (Installation of Dell PowerEdge C-Series Servers)

Logistics Services
Logistické služby společnosti Dell (Dell Logistics Services)


Contracts No Longer Available for Purchase
Click here to view Service Descriptions

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