|

Forretningsservice

Serviceaftaler

Services, som er beskrevet i nedenstående servicebeskrivelser, leveres i henhold til ét af nedenstående sæt standardvilkår:

Salgsbetingelser for virksomheder

Disse vilkår gælder for virksomheder (herunder små- og mellemstore virksomheder, store virksomheder og offentlige kunder), som foretager køb af hardware, software og services direkte fra Dell.

Customer Master Service Agreement (for køb foretaget før 15. December 2010)

Medmindre andet er skriftligt aftalt med Dell, vil virksomheders køb af hardware, software og services fra Dell fra og med 15. December 2010 være underlagt Dell's Salgsbetingelser for Virksomheder. Salgsbetingelser for virksomheder erstatter Dell's Customer Master Services Agreement ("CMSA") . Enhver henvisning til Dell's CMSA, herunder men ikke begrænset til sådanne indeholdt i nedenstående servicebeskrivelser, statements of work/arbejdsbeskrivelser, fakturaer, ordrebekræftelser, hjemmesider relateret til Dell services, information præsenteret under installation af Dell software eller ved pålogning til en Dell service webportal ,erstattes af en henvisning til Dell's Salgsbetingelser for Virksomheder (se linket ovenfor). CMSA-aftalen vil fortsat være tilgængelig til gennemsyn for kunder, som har købt services fra Dell før 15. December 2010.

Partner Agreement/forhandleraftale

Denne aftale er gældende for forhandlere, service partnere og PartnerDirect registrerede eller certificerede partnere.


Supportservices

DellTM  IT Advisory Services
Dell ProSupport Plus
Support ved udløbet garanti for enkelt hændelse (Single Incident Expired Warranty Support)
Basic Hardware Service
Proaktiv vedligeholdelse (Proactive Maintenance)
Dell ProSupport (Dell ProSupport)
Dell ProSupport for Multivendor Software
Batteriudskiftningsservice udenfor garanti (BUS) for indkapslede batterier (Out-of-Warranty Battery Replacement Service(BRS) for Sealed Batteries)
Dell ProSupport Force10 Service
Dells europæiske afhentnings- og afleveringsservice (2009)
Hjemmeservice inkl. aftener og lørdage (2009)
At-Home-service (2009)
Axim-udskiftningsgaranti
Basic Hardware Support
Basisservice til hardware
Harddisk-garanti
Premium-supportservice (2009)
NBD-garanti for XPS (2009)
NBD-printergaranti
Onsite fejlsøgning
Printer-udskiftningsgaranti
Projektor-udskiftningsgaranti
Dell|EqualLogic Warranty
Dell Proactive Systems Management - Remote Installation Service
Dell Compellent Copilot Support Terms and Conditions
Dell Compellent Copilot Optimize
Dell Compellent Copilot Optimize Reporting
Dell Compellent Copilot SAN Health Check
ProSupport for Force10
Dell ProSupport Service Description
Dell Compellent Copilot Optimize Service Description
Out of Warranty Technical Support
Dell ProSupport Point of Need Service


Servers Links
Installation af Dell PowerEdge C-serie servere (Installation of Dell PowerEdge C-Series Servers)

Networking
Installation og implementering af Dells netværksswitch (Installation and Implementation of a Dell Network Switch)


Dell|KACE K2 Consulting service ”lite”
KACE 2000 series implement consulting service (2 days onsite)


Dell|KACE K1 Consulting service “lite”
KACE 1000 series implement consulting service (3 days onsite)


Dell|KACE K1 K2 Implementation consulting service
KACE 1000 and 2000 series implement consulting service (5 days onsite or remote)


Dell|KACE K2 Optimized Deployment consulting service
KACE 2000 series Optimized Deployment consulting service (10 days onsite)


Asset Protection Options
Extended Battery Service
Battery Replacement Service (BRS)
Accidental Damage Protection


Data Protection Options
Dell ProSupport Certified Data Destruction
Dell ProSupport Hard Drive Data Recovery
Behold din harddisk
Behold din harddisk med service efter behov


Installation Services
Click here to view Service Descriptions


IT Management Software-as-a-Service (SaaS) - Service Description
IT Management SaaS Service Description (to be used in conjunction with Dell Terms of Sale or other master agreement(s))


Dell has closed our DDM, RIM and eSmart SaaS solutions to new customers as of February 13th, 2012. This specification sheet is posted at the link below for the convenience of customers who purchased this service from Dell prior to February 13, 2012.”


Deployment Services - Asset Resale & Recyling
Genindvending af it-udstyr (IT Asset Recycling)
Gensalg af it-udstyr med offsite-datarensning (IT Asset Resale with Offsite Data Wipe )
IT-udstyrsdonation - EMEA (IT Asset Donation EMEA)


IT Management Software-as-a-Service (SaaS) - Specifications Sheets
AlertFind
EMS Email Continuity
EMS Email Enterprise Archive
EMS Email Rapid Archive
EMS Email Security


Gendannelsesservices
ARS - IT Asset Resale with Onsite Data Wipe - Danish


Deployment Services
Configuration Services Service Description

Deployment Services - Enterprise Configuration & Deployment
Fjernimplementering af Dell PowerEdge VRTX (Remote Implementation of a Dell PowerEdge VRTX)
Remote Implementation or Replication of Dell EqualLogic FS7xxx
Installation and Implementation of a Wireless LAN
Installation and Implementation of Wireless Access Points


Logistics Services
Dells logistikserviceydelser (Dell Logistics Services)


Software Support
`ProSupport for Software
ProSupport for Virtual Integrated System Self Service Creator
ProSupport for Advanced Infrastructure Manager
ProSupport for CommVault Simpana
Dell ProSupport til software (Dell ProSupport for Software)


Contracts No Longer Available for Purchase
Click here to view Service Descriptions


Managed Network Services
Advanced Network Monitoring
Basic Network Management
Advanced Network Management


Others
Remote Configuration of a Dell KACE K1000, Service Desk
Remote Implementation of a Dell KACE Appliance

Hændeligt uheld- og tyveridækning

Vilkårene og betingelserne for Dells Hændeligt uheldsservice fremgår nedenfor og er gældende i hele serviceplanperioden. Hvis du vil kontrollere din serviceplan, henviser vi til fakturaen.

www.delladprotection.com
www.delltheftprotection.com

Copyright 1999-2014 Dell Inc. | Salgsbetingelser | Uløste problemer | Fortrolighedspraksis | Håndtér cookies | Om vores annoncer | Kontakt | Kort

snWW10