Service Descriptions

Service Descriptions

Service Descriptions

The following documents will supplement the terms and conditions of Dell's standard invoice Terms and conditions of sale.

Customer Master Service Agreement

Support Services
Dell ProSupport Plus
Basic Hardware Service
Single Incident Expired Warranty Support
Proactive Maintenance
Dell ProSupport
Dell ProSupport Point of Need Service
Out-of-Warranty Battery Replacement Service(BRS) for Sealed Batteries
Dell ProSupport Force10 Service
Dell Compellent Copilot Optimize Reporting Service Description
Dell Compellent Copilot Optimize Service Description
Dell Compellent Copilot Support Terms and Conditions
Dell Compellent SAN Health Check Service Description

Deployment Services - End User Configuration & Deployment
Dell Configuration Services

Deployment Services - Enterprise Configuration & Deployment
Remote Implementation of a Dell DL1000 Backup & Recovery Appliance
Dell Remote Consulting Services
Remote Implementation of a Dell PowerEdge VRTX (Remote Implementation of a Dell PowerEdge VRTX)
Installation and Implementation of a Dell Network Switch
Enterprise Deployment and Implementation of a Converged Server Platform

Support Services
Dell ProSupport​

Modular Services
Dell Modular Services

IT Management Software-as-a-Service (SaaS) – Service Description
IT Management SaaS Service Description (to be used in conjunction with Dell Terms of Sale or other master agreement(s))

IT Management Software-as-a-Service (SaaS) – Specifications Sheets
Distributed Device Management - Anti-Malware & Virus Management
Distributed Device Management - Asset Management
Software Asset Management
Distributed Device Management - Laptop Data Encryption
Distributed Device Management - Online Backup & Restore
Distributed Device Management - Patch Management
Distributed Device Management - Software Distribution
Distributed Device Management - Software Inventory & Usage Management
EMS Email Continuity
EMS Email Enterprise Archive
EMS Email Rapid Archive
EMS Email Security
Remote Infrastructure Monitoring

Installation Services
Managed Deloyment Bundle
Basic System Setup and Network Printer Installation
PC Installation + Internet Connection
PC Installation + Data Transfer
Peripheral Installation

Contracts Not Available for New Purchase
Dell EMC Maintenance SAN Health Check

Asset Recovery Services
Dell Asset Recovery Services

Additional Travel Add-On