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Service Descriptions

Service Descriptions

Service Descriptions

The following documents will supplement the terms and conditions of Dell's standard invoice Terms and conditions of sale.

Customer Master Service Agreement


Dell|KACE K2 Consulting service ”lite”
KACE 2000 series implement consulting service (2 days onsite)


Dell|KACE K1 Consulting service “lite”
KACE 1000 series implement consulting service (3 days onsite)


Dell|KACE K1 K2 Implementation consulting service
KACE 1000 and 2000 series implement consulting service (5 days onsite or remote)


Dell|KACE K2 Optimized Deployment consulting service
KACE 2000 series Optimized Deployment consulting service (10 days onsite)


IT Consulting and Professional Services
DVS Wyse WDM FiveDay Implementation ServiceDescription
DVS Wyse WDM ThreeDay Implementation ServiceDescription
DVS Wyse WSM FiveDay Implementation ServiceDescription
DVS Wyse WSM ThreeDay Implementation ServiceDescription


Support Services
Dell ProSupport Plus
Basic Hardware Service
Single Incident Expired Warranty Support
Proactive Maintenance
Dell ProSupport
Dell ProSupport Point of Need Service
Out-of-Warranty Battery Replacement Service(BRS) for Sealed Batteries
Dell ProSupport Force10 Service
Dell Compellent Copilot Optimize Reporting Service Description
Dell Compellent Copilot Optimize Service Description
Dell Compellent Copilot Support Terms and Conditions
Dell Compellent SAN Health Check Service Description


Deployment Services - End User Configuration & Deployment
Dell Configuration Services


Deployment Services - Enterprise Configuration & Deployment
Remote Implementation of a Dell DL1000 Backup & Recovery Appliance
Dell Remote Consulting Services
Remote Implementation of a Dell PowerEdge VRTX (Remote Implementation of a Dell PowerEdge VRTX)
Installation and Implementation of a Dell Network Switch
Enterprise Deployment and Implementation of a Converged Server Platform


Modular Services
Dell Modular Services


IT Management Software-as-a-Service (SaaS) – Service Description
IT Management SaaS Service Description (to be used in conjunction with Dell Terms of Sale or other master agreement(s))


IT Management Software-as-a-Service (SaaS) – Specifications Sheets
Distributed Device Management - Anti-Malware & Virus Management
Distributed Device Management - Asset Management
Software Asset Management
Distributed Device Management - Laptop Data Encryption
Distributed Device Management - Online Backup & Restore
Distributed Device Management - Patch Management
Distributed Device Management - Software Distribution
Distributed Device Management - Software Inventory & Usage Management
EMS Email Continuity
EMS Email Enterprise Archive
EMS Email Rapid Archive
EMS Email Security
Remote Infrastructure Monitoring


Installation Services
Managed Deloyment Bundle
Basic System Setup and Network Printer Installation
PC Installation + Internet Connection
PC Installation + Data Transfer
Peripheral Installation


Contracts Not Available for New Purchase
Dell EMC Maintenance SAN Health Check


Asset Recovery Services
Dell Asset Recovery Services


PowerEdge Servers
Installation of a Dell PowerEdge Rack
Installation of a Dell PowerEdge Server and Microsoft Windows Operating System
Installation of a Dell Server, Storage or Peripheral Device
Installation of Microsoft Windows Operating System on a Dell PowerEdge Server
Upgrade of a Dell PowerEdge Server
De-Installation of a Server, Storage or Peripheral Device
Installation of Blades into an Existing Dell PowerEdge Blade Enclosure
Remote Migration of a Server to a New Server and Operating System
Remote Installation of an Operating System on a Dell PowerEdge Server
Remote Installation of SBS on a Dell PowerEdge Server


PowerVault Storage
Installation of a Dell Server, Storage or Peripheral Device
Installation and Configuration of a Dell PowerVault MD Series Disk Subsystem
De-Installation of a Server, Storage or Peripheral Device
Remote Implementation of a Dell PowerVault DP Series NAS
Remote Implementation of a Dell PowerVault MD1xxx Subsystem
Remote Implementation of a Dell PowerVault NAS and Storage Environment
Remote Implementation of a Dell PowerVault DL Series Appliance


PowerVault Tape
Installation of a Dell PowerVault Tape Autoloader or Library
Installation of a Dell PowerVault Tape Drive
Remote Configuration of a Dell PowerVault Tape Library


EMC Storage
Remote Implementation of a Fiber Channel Switch
Installation of a Dell Server, Storage or Peripheral Device
De-Installation of a Server, Storage or Peripheral Device
Remote Implementation of a Dell EMC Storage Array
Remote Implementation of a Dell EMC AX Series Storage Array
Remote Implementation of a Dell PowerVault NAS and Storage Environment
Remote Implementation of a Dell EMC CX4 Series Storage Array
Remote Implementation of a Dell EMC NX4 or NS Series NAS Device


Ethernet
Implementation of a Dell PowerConnect B-DCX Series Device
Installation and Implementation of a Dell PowerConnect B-RX Series Device
Installation and Implementation of a Dell PowerConnect FCoE Device
Installation and Implementation of Dell PowerConnect Data Center Fabric Manager
Remote Implementation of an Ethernet Switch
Installation of a PowerConnect Switch


EqualLogic Storage
Installation of a Dell Server, Storage or Peripheral Device
De-Installation of a Server, Storage or Peripheral Device
Remote Implementation of a Dell EqualLogic Array


Client
Client Installation of a Dell Workstation into a Rack


Others
Additional Travel Add-On
After Hours Work Add-On

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