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Support Services

Support Services

Service Descriptions

The services set forth in the following Service Descriptions are provided pursuant to the terms and conditions of the applicable master agreement(s) below:

Commercial Terms of Sale

This agreement applies to direct commercial purchasers (including Small, Medium and Large Business and Government and Public sector customers) of Dell hardware, software and services.

Customer Master Services Agreement (for purchases prior to 5th December 2011).

Unless otherwise agreed to by Dell in writing, as of 5th December 2011 all purchases of Dell hardware, software and services by commercial customers are pursuant to Dell's Commercial Terms of Sale ("CTS"). The CTS replaces the Dell Customer Master Services Agreement ("CMSA") in its entirety. Any and all references to the CMSA, including, but not limited to those contained in the Service Descriptions below, statements of work, invoices, order acknowledgements, websites related to Dell services, acknowledgements presented during installation of Dell software, or upon logging-on to a Dell services web portal, are replaced with a reference to the CTS. The CMSA remains available for review solely for the convenience of customers who purchased Dell services prior to 5th December 2011.

Reseller Terms of Sale

This agreement applies to resellers, service providers and PartnerDirect registered or certified partners.


Dell|KACE K2 Consulting service ”lite”
KACE 2000 series implement consulting service (2 days onsite)


Dell|KACE K1 Consulting service “lite”
KACE 1000 series implement consulting service (3 days onsite)


Dell|KACE K1 K2 Implementation consulting service
KACE 1000 and 2000 series implement consulting service (5 days onsite or remote)


Dell|KACE K2 Optimized Deployment consulting service
KACE 2000 series Optimized Deployment consulting service (10 days onsite)


IT Consulting and Professional Services
DVS Wyse WDM FiveDay Implementation ServiceDescription
DVS Wyse WDM ThreeDay Implementation ServiceDescription
DVS Wyse WSM FiveDay Implementation ServiceDescription
DVS Wyse WSM ThreeDay Implementation ServiceDescription
Dell Agile Consulting Services
Archiving Accelerator Service Description
Data Protection Accelerator Service Description
Storage Accelerator Service Description
Azure Planning and Integration Services - Development and Testing Environment Proof of Concept
Office 365 Solution Alignment and Readiness
Optimised Deployment Planning
Unified Communications Design Workshop
vCloud Automation Centre Implementation and Plan Services
Virtual Desktop Infrastructure Blueprint Fit Assessment
Virtualisation Optimisation Services
Azure Planning and Integration Services - Disaster Recovery Proof of Concept
Azure Planning and Integration Services - Discovery & Analysis
Azure Planning and Integration Services - Extending Resources to the Cloud Proof of Concept
Azure Planning and Integration Services - Backup & Recovery Proof of Concept
KACE K1/K2 implementation - 5 day


Dell Cloud Services
Dell Cloud on Demand


Deployment Services - End User Configuration & Deployment
Dell Configuration Services


Deployment Services - Enterprise Configuration & Deployment
Remote Implementation of a Dell DL1000 Backup & Recovery Appliance
Dell Remote Consulting Services
Remote Implementation of a Dell DR Series Appliance
Installation and Implementation of Additional Dell PV MD1xxx Array(s) into an Existing PV MD SAN
Installation and Implementation of Additional Dell PV MD1xxx Array(s) into a New Dell PV MD SAN
Installation and Implementation of Dell Networking W-Series ClearPass
Installation and Implementation of a Dell Compellent Storage Array Environment
Installation of Additional Dell Networking W-Series Wireless Access Points
Installation and Configuration of a Dell PowerVault Tape Library or Autoloader
Installation and Implementation of a Dell Networking W-Series Wireless Network
Remote Implementation of a Dell PowerEdge VRTX (Remote Implementation of a Dell PowerEdge VRTX)
Installation and Implementation of a Dell Network Switch
Implementation of a Dell Fluid Cache for SAN
Enterprise Deployment and Implementation of a Converged Server Platform


Support Services
Accidental Damage Protection and Accidental Damage with Theft Protection
Dell ProSupport for Multivendor Software
DellTM  IT Advisory Services
Onsite Inventory Solution Service Description
Out of Warranty Technical Support
Dell ProSupport Plus
Basic Hardware Service
Dell ProSupport
Axim Exchange Warranty
Business Support
European Collect and Return
International Next Business Day On-Site
LCD TV Exchange Warranty
Next Business Day On-Site
On-site Diagnosis
Enterprise Support: Gold for PowerEdge and PowerVault
Enterprise Support: Gold for EMC Storage Products
NBD Printer Warranty
Printer Exchange Warranty
Projector Exchange Warranty
Proactive Maintenance
Software & Peripherals Support
Dell|EqualLogic Warranty
Dell ProSupport Point of Need Service
Dell Partner Support for Cloud Services
Basic Hardware Service
Single Incident Expired Warranty Support
Dell Compellent Copilot Optimize Reporting Service Description
Dell Compellent Copilot Optimize Service Description
Dell Compellent Copilot Support Terms and Conditions
Dell Compellent SAN Health Check Service Description


Education Services
Dell Education Services


Asset Protection Options
Extended Battery Service
Battery Replacement Service (BRS)
Accidental Damage Protection


Data Protection Options
Dell ProSupport Hard Drive Data Recovery
Keep Your Hard Drive
Keep Your Hard Drive Point of Need (PON)


Modular Services
Dell Modular Services


Installation Services
Click here to view Service Descriptions


IT Management Software-as-a-Service (SaaS) – Service Description
IT Management SaaS Service Description (to be used in conjunction with Dell Terms of Sale or other master agreement(s))


Dell has closed our DDM, RIM and eSmart SaaS solutions to new customers as of February 13th, 2012. This specification sheet is posted at the link below for the convenience of customers who purchased this service from Dell prior to February 13, 2012.”


Deployment Services - Asset Resale & Recyling
IT Asset Resale with Onsite Data Wipe EMEA
IT Asset Recycling
IT Asset Resale with Offsite Data Wipe
IT Asset Donation EMEA


IT Management Software-as-a-Service (SaaS) – Specifications Sheets
EMS Email Continuity
EMS Email Enterprise Archive
EMS Email Rapid Archive
EMS Email Security
AlertFind


Modular Services
Dell Modular Services


Deployment Services
Remote Implementation of Dell Desktop Virtualization Solution Simplified
Remote Implementation or Replication of Dell EqualLogic FS7xxx


Logistics Services
Logistics Services


Software support
ProSupport for Software
ProSupport for Virtual Integrated System Self Service Creator
ProSupport for Advanced Infrastructure Manager
Dell ProSupport for Software


Managed Network Services
Advanced Network Monitoring
Basic Network Management
Advanced Network Management


Servers Links
Installation of Dell PowerEdge C-Series Servers


Installation and Deployment Services
Implementation of a Microsoft Cluster

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