Service Descriptions

The following documents will supplement the terms and conditions of Dell's standard invoice Terms and conditions of sale.

Customer Master Service Agreement

Dell Services Acceptable Users Policy (AUP)
(Relevant for any customer use of software, hosted or online services, or software-enabled services in connection with the Services)

KACE 1000 and 2000 series implement consulting service (5 days onsite or remote)

KACE 2000 series Optimized Deployment consulting service (10 days onsite)

IT Consulting and Professional Services

DVS Wyse WDM FiveDay Implementation ServiceDescription

DVS Wyse WDM ThreeDay Implementation ServiceDescription

DVS Wyse WSM FiveDay Implementation ServiceDescription

DVS Wyse WSM ThreeDay Implementation ServiceDescription

Basic Hardware Support

ProSupport For Your Enterprise

Onsite Diagnosis

Keep Your Hard Drive

Proactive Maintenance

Dell|EqualLogic Warranty

Connected Classroom Phone and Advanced Support Services

Dell Compellent Copilot Optimize Reporting Service Description

Dell Compellent Copilot Optimize Service Description

Dell Compellent Copilot Support Terms and Conditions

Dell Compellent SAN Health Check Service Description

Keep Your Hard Drive (שמור על הכונן הקשיח שלך)

שירות Keep Your Hard Drive at Point of Need (שמור על הכונן הקשיח שלך בנקודת הצורך)

Dell Modular Services

IT Management SaaS Service Description (to be used in conjunction with Dell Terms of Sale or other master agreement(s))

Distributed Device Management - Anti-Malware & Virus Management

Distributed Device Management - Asset Management

Software Asset Management

Distributed Device Management - Laptop Data Encryption

Distributed Device Management - Online Backup & Restore

Distributed Device Management - Patch Management

Distributed Device Management - Software Distribution

Distributed Device Management - Software Inventory & Usage Management

EMS Email Continuity

EMS Email Enterprise Archive

EMS Email Rapid Archive

EMS Email Security

Remote Infrastructure Monitoring

Managed Deloyment Bundle

Basic System Setup and Network Printer Installation

PC Installation + Internet Connection

PC Installation + Data Transfer

Peripheral Installation

Dell Education Services

Dell EMC Maintenance SAN Health Check

ProSupport For IT

ProSupport For End Users

Dell Asset Recovery Services

Extended Battery Service

Battery Replacement Service

Client Installation of a Dell Workstation into a Rack

ProSupport for Virtual Integrated System Self Service Creator

ProSupport for Advanced Infrastructure Manager

ProSupport for Symantec Enterprise Vault

ProSupport for CommVault Simpana

Dell ProSupport for Software

Configuration Services (CFI) ImageDirect 3 June 2011