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Service Descriptions

Service Descriptions

Service Descriptions

The services set forth in the following Service Descriptions are provided pursuant to the terms and conditions of the applicable master agreement(s) below:

Commercial Terms of Sale
This agreement applies to direct commercial purchasers (including Small, Medium and Large Business and Government and Public sector customers) of Dell hardware, software and services.

Customer Master Services Agreement (for purchases prior to 5 th March 2012)
Unless otherwise agreed to by Dell in writing, as of 5 th March 2012 all purchases of Dell hardware, software and services by commercial customers are pursuant to Dell's Commercial Terms of Sale ("CTS"). The CTS replaces the Dell Customer Master Services Agreement ("CMSA") in its entirety. Any and all references to the CMSA, including, but not limited to those contained in the Service Descriptions below, statements of work, invoices, order acknowledgements, websites related to Dell services, acknowledgements presented during installation of Dell software, or upon logging-on to a Dell services web portal, are replaced with a reference to the CTS (above link ). The CMSA remains available for review solely for the convenience of customers who purchased Dell services prior to 5 th March 2012.

Reseller Terms of Sale

This agreement applies to resellers, service providers and PartnerDirect registered or certified partners.

Dell Services Acceptable Users Policy (AUP)


Dell|KACE K2 Consulting service ”lite”
KACE 2000 series implement consulting service (2 days onsite)


Dell|KACE K1 Consulting service “lite”
KACE 1000 series implement consulting service (3 days onsite)


Dell|KACE K1 K2 Implementation consulting service
KACE 1000 and 2000 series implement consulting service (5 days onsite or remote)


Dell|KACE K2 Optimized Deployment consulting service
KACE 2000 series Optimized Deployment consulting service (10 days onsite)


IT Consulting and Professional Services
DVS Wyse WDM FiveDay Implementation ServiceDescription
DVS Wyse WDM ThreeDay Implementation ServiceDescription
DVS Wyse WSM FiveDay Implementation ServiceDescription
DVS Wyse WSM ThreeDay Implementation ServiceDescription
Dell Agile Consulting Services
Archiving Accelerator Service Description
Data Protection Accelerator Service Description
Storage Accelerator Service Description
Azure Planning and Integration Services - Development and Testing Environment Proof of Concept
Office 365 Solution Alignment and Readiness
Optimised Deployment Planning
Unified Communications Design Workshop
vCloud Automation Centre Implementation and Plan Services
Virtual Desktop Infrastructure Blueprint Fit Assessment
Virtualisation Optimisation Services
Azure Planning and Integration Services - Disaster Recovery Proof of Concept
Azure Planning and Integration Services - Discovery & Analysis
Azure Planning and Integration Services - Extending Resources to the Cloud Proof of Concept
Azure Planning and Integration Services - Backup & Recovery Proof of Concept
KACE K1/K2 implementation - 5 day


Dell Cloud Services
Dell Cloud on Demand
Dell Workspace-as-a-Service


Deployment Services - End User Configuration & Deployment
Dell Configuration Services


Deployment Services - Enterprise Configuration & Deployment
Remote Implementation of a Dell DL1000 Backup & Recovery Appliance
Remote Implementation of a Dell DR Series Appliance
Installation and Implementation of Additional Dell PV MD1xxx Array(s) into an Existing PV MD SAN
Installation and Implementation of Additional Dell PV MD1xxx Array(s) into a New Dell PV MD SAN
Installation and Implementation of Dell Networking W-Series ClearPass
Installation and Implementation of a Dell Compellent Storage Array Environment
Installation and Configuration of a Dell PowerVault Tape Library or Autoloader
Installation and Implementation of a Dell Networking W-Series Wireless Network
Remote Implementation of a Dell PowerEdge VRTX (Remote Implementation of a Dell PowerEdge VRTX)
Installation and Implementation of a Dell Network Switch
Implementation of a Dell Fluid Cache for SAN
Enterprise Deployment and Implementation of a Converged Server Platform


Support Services
Proactive Maintenance
Accidental Damage Protection and Accidental Damage with Theft Protection
ProSupport for Virtual Integrated System Self Service Creator
ProSupport for Advanced Infrastructure Manager
ProSupport for CommVault Simpana
Dell ProSupport for Software
Dell ProSupport for Multivendor Software
DellTM  IT Advisory Services
Onsite Inventory Solution Service Description
Out of Warranty Technical Support
Dell ProSupport Plus
Single Incident Expired Warranty Support
Basic Hardware Service
Dell ProSupport
Dell ProSupport Flex for Client
On-site Diagnosis
ProSupport for Your Enterprise
XPS NBD Warranty
Dell Pay As You Need Services
Dell ProSupport Point of Need Services
Dell Partner Support for Cloud Services
Dell Compellent Copilot Optimize Reporting Service Description
Dell Compellent Copilot Optimize Service Description
Dell Compellent Copilot Support Terms and Conditions
Dell Compellent SAN Health Check Service Description


Desktop Virtualization Solutions
Dell Managed VDI Service


Client
Client Installation


Education Services
Dell Education Services


Asset Protection Options
Extended Battery Service
Battery Replacement Service (BRS)
Accidental Damage Protection


Data Protection Options
Dell ProSupport Hard Drive Data Recovery
Keep Your Hard Drive


Datacenter Management Services
Virtual Server Remote Monitoring and Reporting


Modular Services
Dell Modular Services


Installation Services
Click here to view Service Descriptions


IT Management Software-as-a-Service (SaaS) – Service Description
IT Management SaaS Service Description (to be used in conjunction with Dell Terms of Sale or other master agreement(s))


Dell has closed our DDM, RIM and eSmart SaaS solutions to new customers as of February 13th, 2012. This specification sheet is posted at the link below for the convenience of customers who purchased this service from Dell prior to February 13, 2012.”


Deployment Services - Asset Resale & Recyling
IT Asset Resale with Onsite Data Wipe EMEA
IT Asset Recycling
IT Asset Resale with Offsite Data Wipe
IT Asset Donation EMEA


IT Management Software-as-a-Service (SaaS) – Specifications Sheets
EMS Email Continuity
EMS Email Enterprise Archive
EMS Email Rapid Archive
EMS Email Security
AlertFind


Peripherals
Axim Exchange Warranty
LCD TV Exchange Warranty
Projector Exchange Warranty
Software & Peripherals Support


Deployment Services
Remote Implementation of Dell Desktop Virtualization Solution Simplified
Remote Implementation or Replication of Dell EqualLogic FS7xxx


Deployment Services – Enterprise Configuration & Deployment
Dell Remote Consulting Services
Installation and Implementation Dell Networking Switch W-Series ClearPass
Installation and Implementation of a Wireless LAN


Logistics Services
Logistics Services


Managed Network Services
Advanced Network Monitoring
Basic Network Management
Advanced Network Management


Servers Links
Installation of Dell PowerEdge C-Series Servers


Installation and Deployment Services
Implementation of a Microsoft Cluster

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