Service Descriptions

Service Descriptions

Service Descriptions

The following documents will supplement the terms and conditions of Dell's standard invoice Terms and conditions of sale.

Customer Master Service Agreement

Dell|KACE K2 Consulting service ”lite”
KACE 2000 series implement consulting service (2 days onsite)

Dell|KACE K1 Consulting service “lite”
KACE 1000 series implement consulting service (3 days onsite)

Dell|KACE K1 K2 Implementation consulting service
KACE 1000 and 2000 series implement consulting service (5 days onsite or remote)

Dell|KACE K2 Optimized Deployment consulting service
KACE 2000 series Optimized Deployment consulting service (10 days onsite)

IT Consulting and Professional Services
DVS Wyse WDM FiveDay Implementation ServiceDescription
DVS Wyse WDM ThreeDay Implementation ServiceDescription
DVS Wyse WSM FiveDay Implementation ServiceDescription
DVS Wyse WSM ThreeDay Implementation ServiceDescription
Archiving Accelerator Service Description
Data Protection Accelerator Service Description
Storage Accelerator Service Description

Basic Hardware Support
Dell EMC Maintenance Enterprise Assistance
ProSupport For Your Enterprise
On-site Diagnosis
Proactive Maintenance
Dell Proactive Systems Management - Remote Installation Service
ProSupport for Force10
Dell ProSupport Service Description

Support Service Options
Dell Compellent Copilot Optimize Reporting Service Description
Dell Compellent Copilot Optimize Service Description
Dell Compellent Copilot Support Terms and Conditions
Dell Compellent SAN Health Check Service Description
DellTM  IT Advisory Services
Onsite Inventory Solution Service Description
Out of Warranty Technical Support
ProSupport Plus Service Description

Client Installation
Client Installation

Education Services
Dell Education Services

Asset Protection Options
Battery Replacement Service (BRS)

Data Protection Options
Keep Your Hard Drive
Keep Your Hard Drive Point of Need (PON)

Modular Services
Dell Modular Services

Installation Services
Click here to view Service Descriptions

IT Management Software-as-a-Service (SaaS) – Service Description
IT Management SaaS Service Description (to be used in conjunction with Dell Terms of Sale or other master agreement(s))

IT Management Software-as-a-Service (SaaS) – Specifications Sheets
Distributed Device Management - Anti-Malware & Virus Management
Distributed Device Management - Asset Management
Software Asset Management
Distributed Device Management - Laptop Data Encryption
Distributed Device Management - Online Backup & Restore
Distributed Device Management - Patch Management
Distributed Device Management - Software Distribution
Distributed Device Management - Software Inventory & Usage Management
EMS Email Continuity
EMS Email Enterprise Archive
EMS Email Rapid Archive
EMS Email Security
Remote Infrastructure Monitoring

Installation Services
Managed Deloyment Bundle
Basic System Setup and Network Printer Installation
PC Installation + Internet Connection
PC Installation + Data Transfer
Peripheral Installation

Modular Services
Dell Modular Services

Asset Recovery Services
ARS - IT Asset Recycle - English
ARS - IT Asset Resale - English
ARS - IT Asset Resale with Onsite Data Wipe - English

Deployment Services
Configuration Services CFI Service Descirptions
Configuration Services (CFI) ImageDirect-2.6.2 April 2011
Configuration Services (CFI) ImageDirect 3 June 2011

Software Support
ProSupport for Software
Dell ProSupport for Software

Contracts No Longer Available for Purchase
Click here to view Service Descriptions

Browse
Laptops
Desktops
Servers, Storage & Networking
Support
All Support Topics
Drivers and Downloads
Product Support
Company Information
About Dell
Corporate Responsibility
Careers@Dell
Investors
Newsroom

Laptops| Desktops| Printers| Servers| Storage| Monitors| Tablet PC| Netbook| NAS| SAN| Cloud Computing
Copyright 1999-2013
Terms and Conditions | Terms of Use - Legal Information | Unresolved Issues | Privacy Practices | Contact a reseller | About Dell | Dell Foundation | Careers@Dell | Site Map | Press Releases | Dell in South Africa

Large Text
Flexible finance options available from DELL Financial Services (DFS). Consider the benefits of dealing with DFS; fixed quarterly rentals that not only cover the hardware but can also include warranty, insurance, online contract management and asset tracking costs. Choose DFS your asset lifecycle management partner.Conditions apply More Information

snWW01