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Service Descriptions

Service Descriptions

Service Descriptions

The following documents will supplement the terms and conditions of Dell's standard invoice Terms and conditions of sale.

Customer Master Service Agreement

Dell Services Acceptable Users Policy (AUP)
(Relevant for any customer use of software, hosted or online services, or software-enabled services in connection with the Services)


Dell|KACE K2 Consulting service ”lite”
KACE 2000 series implement consulting service (2 days onsite)


Dell|KACE K1 Consulting service “lite”
KACE 1000 series implement consulting service (3 days onsite)


Dell|KACE K1 K2 Implementation consulting service
KACE 1000 and 2000 series implement consulting service (5 days onsite or remote)


Dell|KACE K2 Optimized Deployment consulting service
KACE 2000 series Optimized Deployment consulting service (10 days onsite)


IT Consulting and Professional Services
DVS Wyse WDM FiveDay Implementation ServiceDescription
DVS Wyse WDM ThreeDay Implementation ServiceDescription
DVS Wyse WSM FiveDay Implementation ServiceDescription
DVS Wyse WSM ThreeDay Implementation ServiceDescription
Archiving Accelerator Service Description
Data Protection Accelerator Service Description
Storage Accelerator Service Description


Deployment Services - Enterprise Configuration & Deployment
Remote Implementation of a Dell DR Series Appliance
Installation and Implementation of Additional Dell PV MD1xxx Array(s) into an Existing PV MD SAN
Installation and Implementation of Additional Dell PV MD1xxx Array(s) into a New Dell PV MD SAN
Installation and Implementation of a Dell Compellent Storage Array Environment
Installation and Configuration of a Dell PowerVault Tape Library or Autoloader
Remote Implementation of a Dell PowerEdge VRTX (Remote Implementation of a Dell PowerEdge VRTX)
Implementation of a Dell Fluid Cache for SAN


Support Services
Dell ProSupport for Software
Dell ProSupport for Multivendor Software
DellTM  IT Advisory Services
Onsite Inventory Solution Service Description
Out of Warranty Technical Support
Single Incident Expired Warranty Support
Dell ProSupport
Basic Hardware Support
Dell EMC Maintenance Enterprise Assistance
ProSupport For Your Enterprise
On-site Diagnosis
Proactive Maintenance
Dell ProSupport for OEM
Připojena učebna telefonem a Pokročilé podpůrné služby (v angličtině)
Dell ProSupport Flex for Data Center Service Description
Basic Hardware Service
Single Incident Expired Warranty Support
Dell Compellent Copilot Optimize Reporting Service Description
Dell Compellent Copilot Optimize Service Description
Dell Compellent Copilot Support Terms and Conditions
Dell Compellent SAN Health Check Service Description


Deployment Services - End User Configuration & Deployment
Dell Configuration Services


Client
Client Installation


Data Protection Options
Keep Your Hard Drive
Keep Your Hard Drive Point of Need (PON)


Modular Services
Dell Modular Services


Installation Services
Click here to view Service Descriptions


IT Management Software-as-a-Service (SaaS) – Service Description
IT Management SaaS Service Description (to be used in conjunction with Dell Terms of Sale or other master agreement(s))


IT Management Software-as-a-Service (SaaS) – Specifications Sheets
Distributed Device Management - Anti-Malware & Virus Management
Distributed Device Management - Asset Management
Software Asset Management
Distributed Device Management - Laptop Data Encryption
Distributed Device Management - Online Backup & Restore
Distributed Device Management - Patch Management
Distributed Device Management - Software Distribution
Distributed Device Management - Software Inventory & Usage Management
EMS Email Continuity
EMS Email Enterprise Archive
EMS Email Rapid Archive
EMS Email Security
Remote Infrastructure Monitoring


Installation Services
Managed Deloyment Bundle
Basic System Setup and Network Printer Installation
PC Installation + Internet Connection
PC Installation + Data Transfer
Peripheral Installation


Education Services
Dell Education Services


Modular Services
Dell Modular Services



Deployment Services
Configuration Services Service Description
Remote Implementation of Dell Desktop Virtualization Solution Simplified
Remote Implementation or Replication of Dell EqualLogic FS7xxx


Logistics Services
Logistics Services


Contracts No Longer Available for Purchase
Click here to view Service Descriptions


Servers Links
Installation of Dell PowerEdge C-Series Servers


Installation and Deployment Services
Implementation of a Microsoft Cluster


Deployment Services - Asset Resale & Recyling
IT Asset Resale with Onsite Data Wipe EMEA
IT Asset Recycling
IT Asset Resale with Offsite Data Wipe
IT Asset Donation EMEA

Dell and the Dell logo are trademarks of Dell Inc. Other trademarks and trade names are the property of their respective owners and Dell disclaims proprietary interest in the marks and names of others. Offer valid for South African customers only. All orders subject to acceptance by Dell. Subject to availability, prices and specifications are correct at date of publication and may change without notice.

** Delivery charges as per individual agreement, see basket page for details.

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