Service Descriptions

Service Descriptions

Service Descriptions

The following documents will supplement the terms and conditions of Dell's standard invoice Terms and conditions of sale.

Customer Master Service Agreement

Dell Services Acceptable Users Policy (AUP)
(Relevant for any customer use of software, hosted or online services, or software-enabled services in connection with the Services)

Dell|KACE K2 Consulting service ”lite”
KACE 2000 series implement consulting service (2 days onsite)

Dell|KACE K1 Consulting service “lite”
KACE 1000 series implement consulting service (3 days onsite)

Dell|KACE K1 K2 Implementation consulting service
KACE 1000 and 2000 series implement consulting service (5 days onsite or remote)

Dell|KACE K2 Optimized Deployment consulting service
KACE 2000 series Optimized Deployment consulting service (10 days onsite)

IT Consulting and Professional Services
DVS Wyse WDM FiveDay Implementation ServiceDescription
DVS Wyse WDM ThreeDay Implementation ServiceDescription
DVS Wyse WSM FiveDay Implementation ServiceDescription
DVS Wyse WSM ThreeDay Implementation ServiceDescription
Archiving Accelerator Service Description
Data Protection Accelerator Service Description
Storage Accelerator Service Description

Deployment Services - Enterprise Configuration & Deployment
Hardware Upgrade of a Dell Storage Controller
Remote Implementation of a Dell PowerEdge VRTX (Remote Implementation of a Dell PowerEdge VRTX)

Support Services
Single Incident Expired Warranty Support
Dell ProSupport
Basic Hardware Support
Dell EMC Maintenance Enterprise Assistance
ProSupport For Your Enterprise
On-site Diagnosis
Proactive Maintenance
Dell ProSupport for OEM
Connected Classroom Phone and Advanced Support Services
Dell Proactive Systems Management - Remote Installation Service
Dell ProSupport Service Description

Deployment Services - End User Configuration & Deployment
Dell Configuration Services

Client Installation

Data Protection Options
Keep Your Hard Drive
Keep Your Hard Drive Point of Need (PON)

Modular Services
Dell Modular Services

Installation Services
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IT Management Software-as-a-Service (SaaS) – Service Description
IT Management SaaS Service Description (to be used in conjunction with Dell Terms of Sale or other master agreement(s))

IT Management Software-as-a-Service (SaaS) – Specifications Sheets
Distributed Device Management - Anti-Malware & Virus Management
Distributed Device Management - Asset Management
Software Asset Management
Distributed Device Management - Laptop Data Encryption
Distributed Device Management - Online Backup & Restore
Distributed Device Management - Patch Management
Distributed Device Management - Software Distribution
Distributed Device Management - Software Inventory & Usage Management
EMS Email Continuity
EMS Email Enterprise Archive
EMS Email Rapid Archive
EMS Email Security
Remote Infrastructure Monitoring

Installation Services
Managed Deloyment Bundle
Basic System Setup and Network Printer Installation
PC Installation + Internet Connection
PC Installation + Data Transfer
Peripheral Installation

Education Services
Dell Education Services

Modular Services
Dell Modular Services

Asset Recovery Services
ARS - IT Asset Resale with Onsite Data Wipe - English

Deployment Services
Configuration Services Service Description
Remote Implementation of Dell Desktop Virtualization Solution Simplified
Remote Implementation or Replication of Dell EqualLogic FS7xxx

Logistics Services
Logistics Services

Software Support
ProSupport for Software
Dell ProSupport for Software

Contracts No Longer Available for Purchase
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Servers Links
Installation of Dell PowerEdge C-Series Servers

Installation and Deployment Services
Implementation of a Microsoft Cluster

Deployment Services - Asset Resale & Recyling
IT Asset Recycling
IT Asset Resale with Offsite Data Wipe
IT Asset Donation EMEA

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Dell and the Dell logo are trademarks of Dell Inc. Other trademarks and trade names are the property of their respective owners and Dell disclaims proprietary interest in the marks and names of others. Offer valid for South African customers only. All orders subject to acceptance by Dell. Subject to availability, prices and specifications are correct at date of publication and may change without notice.

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