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FAQ's (Get your answers fast)

Q. If I live outside the UK, can I still purchase a Dell product?
A. Yes, but the UK Dell site cannot ship to an overseas location.You will have to go to your specific country's Dell website to purchase. This can be found by visiting www.dell.com and selecting your country in the menu box towards the bottom of the page.

Q. I am in the military and I'm stationed overseas.Can you ship a Dell system to me?
A. Yes, Dell can ship to a BFPO. To make a purchase or call 0844 444 5818.

Q. My place of employment receives a Dell discount and I have my Employee Purchase Code.Where do I enter this in for my discount?
A. You will need to continue your purchase on our Employee Purchase Program(EPP) site. Visitwww.dell.co.uk/epp to access the EPP site or call 0870 907 5683.

Q.I need to speak with technical support regarding my current Dell system. What do I do?
A. Dell offers technical support via phone and Email. You can reach technical support at 0844 338 1000. You may also Email Technical Support.

Q. I need to contact Customer Care regarding a system I’ve already purchased. What do I do?
A. You can find answers to most of your questions on our Order Support pages or from there you can contact us by email. Click on the following link to go to Online Order Support:www.dell.co.uk/ordersupport

Q. Can I trade my old system in for a discount towards a new purchase?
A. Dell accepts trade-ins for a discount towards new purchases. For more information about the Dell Trade-In Program, please visit: Trade-In.

Q. Where can I find information on refurbished/outlet systems?
A. You can find information on Dell’s refurbished systems and accessories on the Dell Outlet site. Visitwww.dell.co.uk/outlet to access the Dell Outlet site or you can call 0844 444 5219.

Q. Will my system include a restore disc (re-installation disc)?
A. Your Dell system comes with Dell Backup and Recovery Manager – a complimentary software tool that helps you create your own software recovery disks to restore your computer and data in the event of a failure. You may also choose specific recovery disks in the “System Recovery” section while you configure.

Q. I purchased a pre-installed version of Microsoft® Office. Will I receive an installation disc for this Office suite in case I need to re-install?
A. All versions of Microsoft Office offered by Dell include re-installation discs. It is important to understand that pre-installed copies of Microsoft Office are OEM, and are available for single-license use only. You can view the limitations of OEM licensing atwww.microsoft.com

Q. Where can I find replacement parts for my Dell system?
A. They may be found on the Spare Parts website or by calling 0844 444 5818.

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To apply simply return to the Dell store and pick the system of your choice. When you are checking out, select 'Credit' as your preferred payment method, apply and receive your nearly instant decision online. After this, return to the Dell checkout and submit your order.

*Finance subject to status. Applicants must be 18 or over and resident in the UK. Terms and Conditions apply.
Credit provided by Creation Consumer Finance Limited, 6th Floor Royston House, 34 Upper Queen Street, Belfast BT1 6FD.

Dell Products, c/o P.O. Box 69, Bracknell, Berkshire RG12 1RD, United Kingdom. Subject to availability. Prices and specifications may change without notice. Terms and Conditions of Sales, Service and Finance apply and are available from www.dell.co.uk Dell Services do not affect customer's statutory rights. They are subject to Terms and Conditions which can be found at www.dell.co.uk/consumerservices/termsandconditions

Promotional offers limited to maximum 5 systems per customer. All of the products forming part of any system or bundle offer are available to be purchased separately. 'Saving' is the difference between the featured package versus the current online price if the promotional components were upgraded individually. For further details and prices of components if purchases separately, please see www.dell.co.uk/totalsavings

The Ships Fast program offers selected systems that are available for delivery in 2 business days (Excludes Saturdays, Sundays & Bank holidays) following the date of payment clearance. Delivery estimate of 2 Business days is for UK mainland only, please allow 2-3 extra days for deliveries to Northern Ireland and UK Islands. Any delivery dates specified are estimates and delivery within 2 business days of payment clearance is NOT guaranteed. Delivery times of Dell products are subject to availability of systems and delay in delivery of goods is sometimes outside Dell's control. Accessories may dispatch separately and may arrive after your system. Dell shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay in delivery of the goods. Dell's general Terms and Conditions of sale apply and are available on www.dell.co.uk