Frequently Asked Questions:
Q. I need to speak with a technical support specialist / representative regarding my current Dell System. What do I do?
A. Dell offers technical support via phone and email. You can reach technical support at 0844-338-1200. You may also email Dell Tech Support.
Q. I need to contact Customer Care regarding a system I have already purchased. What do I do?
A. You can find answers to most of your questions on our Order Support pages online or you can contact us by email.
Q. Can I trade-in my old system for a discount on a new Dell purchase?
Dell does not accept trade-ins for a discount towards new purchases, but Dell does have a free recycling program that allows you to send your old systems to Dell once you receive your new system. For more information , please visit Dell Recycling Program
Where can I find information on refurbished/outlet systems?
A. You can find information on Dell’s refurbished systems and accessories on the Dell Outlet site. Visit www.dell.co.uk/outlet to access the Dell Outlet site.
Q. I received an order confirmation email, but the email did not contain an order number. Did my order go through?
A. Yes, online orders are manually pulled through by our online team. In most cases this happens very quickly, but it may take up to 72 hours to generate an order number. If an order number has not been issued to you within 72 hours, call Customer Service at 0844 444 3792 or email Customer Care.
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