Electronics & Accessories

Service & Support - Non Dell Branded

Customer Support for non Dell branded accessories, peripherals and software

Returns

Dell will accept returns of software, peripherals and accessories products for any reason within 30 days of invoice date subject to the terms and conditions below. This does not affect customers' statutory rights.

Dell will not refund any original shipping charges associated with returned items, other than for defective merchandise. Dell will arrange for the collection of the goods to be returned and arrange for the delivery of the replacement products if any.

Defective Merchandise

Any product you purchase that a Dell determines to be defective can be returned to Dell only if accompanied by a Credit Return Authorisation Number obtained by contacting Dell, within 30 days of invoice date. Dell will arrange to pick up the repackaged defective item via a shipping carrier. Dell will then ship a replacement product to you, the original customer, at no charge. See How to Return Merchandise below.

How To Return Merchandise

To return software, peripherals and accessories merchandise, please contact us and a Dellware representative will be able to help you.

The Credit Return Authorisation Number must be included on the packing label for any returned item. Please pack the product(s) to be returned in the original manufacturer's packaging.

Please note, that Dell cannot guarantee that any product returned to Dell without a Credit Return Authorisation Number will be eligible for a refund or replacement.

Apart from its 30 day returns policy above, Dell does not give any warranty in respect of third-party products. Third-party software, peripherals and accessories products are covered by the warranties provided by the original manufacturer or publisher only. Dell does not make any guarantees that non Dell-branded products sold through Dellware work with all of the various models of Dell branded computers or with the hundreds of different brands of computers available today. If you have questions about compatibility, we recommend and encourage you to contact the manufacturer directly. See our listing of product manufacturer contact information.

Technical Support

Third-party software, peripherals and accessories products are supported by the warranties provided by the original manufacturer or publisher only. Technical support information for third-party hardware and software may be available from the manufacturer or publisher. Consult your product documentation for technical support information. More information may be available from the manufacturer or publisher; see our listing of product

Dell does provide technical support for Dell-branded hardware and accessories products (products for which Dell is listed as the manufacturer) for Dell computers, such as monitors, batteries, memory or docking stations.

More Information

	How to Shop and Buy
	Delivery information
	Service & Support - Non Dell Branded

To apply simply return to the Dell store and pick the system of your choice. When you are checking out, select 'Credit' as your preferred payment method, apply and receive your nearly instant decision online. After this, return to the Dell checkout and submit your order.

*Finance subject to status. Applicants must be 18 or over and resident in the UK. Terms and Conditions apply.
Credit provided by Creation Consumer Finance Limited, 6th Floor Royston House, 34 Upper Queen Street, Belfast BT1 6FD.

Dell Products, c/o P.O. Box 69, Bracknell, Berkshire RG12 1RD, United Kingdom. Subject to availability. Prices and specifications may change without notice. Terms and Conditions of Sales, Service and Finance apply and are available from www.dell.co.uk Dell Services do not affect customer's statutory rights. They are subject to Terms and Conditions which can be found at www.dell.co.uk/consumerservices/termsandconditions

Promotional offers limited to maximum 5 systems per customer. All of the products forming part of any system or bundle offer are available to be purchased separately. 'Saving' is the difference between the featured package versus the current online price if the promotional components were upgraded individually. For further details and prices of components if purchases separately, please see www.dell.co.uk/totalsavings

The Ships Fast program offers selected systems that are available for delivery in 2 business days (Excludes Saturdays, Sundays & Bank holidays) following the date of payment clearance. Delivery estimate of 2 Business days is for UK mainland only, please allow 2-3 extra days for deliveries to Northern Ireland and UK Islands. Any delivery dates specified are estimates and delivery within 2 business days of payment clearance is NOT guaranteed. Delivery times of Dell products are subject to availability of systems and delay in delivery of goods is sometimes outside Dell's control. Accessories may dispatch separately and may arrive after your system. Dell shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay in delivery of the goods. Dell's general Terms and Conditions of sale apply and are available on www.dell.co.uk

NOTE TO CUSTOMERS - Prices shown in the Online Store already discounted (when special offer or promotion applicable). Above offers are only valid for purchases made in the Software and Peripherals Online Store. Subject to availability, prices and specifications are correct at date of publication and may change without notice.