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While we have tried to make shopping online at Dellware as easy as possible, we understand that browsing our
virtual store is very different from shopping at your local retailer. If you have questions while shopping
at Dellware, check out these FAQ's. |
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| Q | Is it safe to shop online? |
| A | Yes, shopping online is safe as long as you are careful about what information you share
and with whom you share it. Be sure that the Web sites where you shop use secure servers
and encryption technology. You may also want to find out if your personal information will
be shared with others. A reputable EU based Web site should always tell you if your
information will shared with others, and give you the option to prevent this if you
would prefer your details to be kept confidential. |
| Q | Is it safe to shop online at Dellware? |
| A | Yes. Dellware utilises industry-standard Secure Sockets Layer (SSL) technology to allow
for the encryption of potentially sensitive information such as your name and address,
and critically sensitive information like your credit card number. This means that the
information transmitted between your computer and our Web site cannot be read as encrypted
in the event it is intercepted by a third party. |
| Q | I have questions about a particular product. Where can I find product information? |
| A | We try to include as much information as we can find about each product we sell
on the product's description page. If you need more information about a product
than what you find at our Web site, please visit the Web site of the product's
manufacturer. You can find the web site addresses of Dellware manufacturers in
our manufacturer's listing. |
| Q | Does Dellware support all the products sold at the site? |
| A | No. While we may know a lot about online shopping, we could never be an expert on
each and every one of the hundreds of products we sell. We will certainly be
responsible for any mistakes we make in processing your order. And if you receive
a product that does not work the way it was intended, we will take it back and
either supply a replacement or refund. Once you have purchased a product, the
manufacturer's warranty, if one exists, will be available to you. |
| Q | Do Dellware products carry a warranty? |
| A | Third-party software, peripherals and accessories products are covered
by the warranties provided by the original manufacturer or publisher only.
However, all Dellware products are covered by the Dell 30 day refund or
replacement guarantee. |
| Q | I have chosen a product but I am not quite ready to buy. Can I save my choices for later? |
| A | Yes, you may save your shopping basket and retrieve it at a later time. You can return later
in the day or even up to two weeks later and see your selections. After adding the item(s)
you are interested in to your shopping basket, you will be taken to a page which lists the contents of your
shopping basket. From this page, select "Save Basket". To save your order for later, you
must provide a memorable word and your e-mail address to associate with your basket. After
entering your e-mail address, click on "Continue." Your basket will be assigned a reference
number that will be shown on screen together with instructions and saved for up to 14 days. |
| Q | How long will it take to get my order? |
| A | The time it will take to receive your products after you have placed your order will vary
based on when you place your order, stock availability. Orders placed in the evenings are processed
on the next business day, as are orders placed during the weekend. Confirmation will be sent
to you via e-mail as soon as your order is processed. If the product that you have ordered is
in stock you will normally receive your product within 5 working days after receiving your
confirmation. If your product is not in stock you will be notified of this as part of the
order confirmation. |
| Q | I received the wrong product. How do I return it? |
| A | Please contact us and a Dellware representative will be
able to help you. They will issue you with Return Authorisation Number and arrange collection
of the returned goods and arrange for shipment of the replacement products if any.
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| Q | How do I contact Dellware? |
| A | Please contact us and a Dellware representative will be able to help you.
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