Privacy and Data Security
At Dell, your right to privacy and security is a major concern. Below are the guidelines we use for protecting your personal information. Please read the following very carefully.
Dell respects your privacy. Across our business, around the world, we will only collect, store and use your personal information for defined purposes. We use your information to support and enhance our relationship with you, for example, to process your purchase, provide service and support, and share product, service and company news and offerings with you. We do not sell your personal information. We only share your personal data outside the Dell family of companies with your consent, as required by law or to protect Dell, its customers, or the public, or with companies that help Dell fulfil its obligations with you, and then only with partners who share Dell's commitment to protecting your privacy and data. At any time you may contact Dell with any privacy questions or concerns you may have. You also may ask at any time to see the personal data you have given us and request correction or deletion. We strive to protect the security of your personal data by use of appropriate measures and processes.
The Information Dell Collects About You
Dell only asks for specific types of personal information.
We ask you to provide information that will enable us to process your purchase or provide services to you, enhance your site visit, respond to requests for information, support our customer relationship, assist you with technical support issues or to follow up with you after your visit.Dell may collect information when you:
In each of the instances above, we may ask for your name, address, e-mail address, IP address, phone number, occupation, industry, transactional information such as your preferences, customer and service tag number, service history, credit card information and other bank details, referrals, and other information that is needed to process your purchase, provide requested services or register you for or subscribe you to services or offers.
- Register on www.dell.co.uk
- Request a quote for products and/or services;
- Place an order for products and/or services;
- Request e-mail notification of your order status (called "Order Watch");
- Request assistance from our "Product Advisor";
- Fill out a support request or request telephone technical support services;
- Provide feedback in an online survey;
- Participate in promotional offers; or
- Subscribe to a newsletter or a mailing list.
Dell only uses your personal information for specific purposes
The information you provide will be kept confidential and is collected and processed for the following general purposes or for any other legitimate purpose described by the applicable law.
- To process your purchase or provide requested services
- To fulfil requests for products and services
- To improve our products and services
- To contact you; and
- To customize the advertisement and content.
Newsletters, Mailing lists, Requests For Information
If you request, we (or any other Dell entity or any agent working on behalf of Dell entities) will send you information about our various products and services, or other products and services that may be of interest to you. Such information may encompass alerts to product upgrades, special offers, updated information and other new products and services from Dell. Only Dell (or agents working on behalf of Dell) will send you these direct mailings. If you do not want to receive such mailings any longer, simply notify us by
For processing mailing complaints, please include the following information and return to the appropriate addresses (or fax number) supplied below
Mailing reference number (starts with MS or ACX) or returned mailing
Full address details
Fax if appropriate
UK Return Mail Address - Consumer
PO Box 59
ROSS ON WYE
UK Return Mail Address - Business
PO Box 33
ROSS ON WYE
UK Faxback Number: 0870 241 2787
Email unsubscribes: Click here to unsubscribe
When Dell Will Share Your Personal Information
Your information may be shared with other Dell entities, agents or contractors performing services for Dell, such as Dell's Service Providers, marketing sub-contractors, financial institutes. If so, Dell will seek to ensure that the information is only used in connection with the functions these parties will be performing for Dell and that all such information is treated in a confidential manner.
Dell will disclose your personal information to the extent required or authorized by applicable law, if ordered or required to do so by a court or governmental authority as appropriate in each jurisdiction, or to ensure that we are in compliance with our legal obligations.
Dell may transfer your personal information to affiliated companies, such as Dell Computer Corporation in the United States. In order to provide for adequate protection of your personal information, we have in place contractual arrangements with such affiliated companies.
Dell will not disclose your personal information to any outside organization for its use in marketing without your consent
Personal information regarding you (such as name, address and phone number) or your order and the products you purchase will not be given or sold to any outside organization for its use in marketing or solicitation without your consent.
Upon your request and within 40 days we will inform you about the type of personal information we hold about you, the purposes for which we hold it and the possible recipients or types of recipients. Upon written request and within a reasonable period of time we will also correct, delete and/or block personal information from further processing if that information proves to be factually inaccurate, incomplete, or irrelevant to the purpose(s) of the processing.
The online store at www.dell.co.uk is designed to give you options concerning the privacy of your credit card information, name, address, e-mail, and any other information you provide us. Dell is committed to keeping the information collected on our site secure. We offer the industry standard security measures available through your browser called SSL encryption, (please see Dell's Store Security page for details on these security measures). If at any time you would like to make a purchase, but do not want to provide your credit card information online, you may place an order without credit card information and a representative will contact you. Alternatively, you may always contact a sales representative by telephone. It has always been our policy to contact customers in the event of a potential problem with your purchase or any normal business communication regarding your purchase.
Customized Experience and Cookies
New technologies are emerging on the Internet that help us deliver customized visitor experiences. At Dell, we primarily use "cookies" to help determine which service and support information is appropriate to your machine and to improve your shopping experience at our online store. For more information about these new technologies visit ourcookies page.
If you would like to contact us, or have questions or suggestions regarding our Privacy Policies, please write, or e-mail us at the following address
Dell Data Protection Officer
PO Box 33
ROSS ON WYE
United KingdomEmail: firstname.lastname@example.org