Technology is a significant investment and it pays to protect IT systems from costly downtime. From software support and Platinum Enterprise Services, to on-site support options and comprehensive notebook protection, get the level of award-winning support and outstanding service quality you need on-site and remotely for all your Dell systems.
 | European Collect and Return European Collect and Returns service collects, repairs and returns your system should it develop a fault*. (Available on Dell Notebooks, Desktops & Workstations) |
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 | Next Business Day On-Site Dell's Next Business On-Site Service (NBD) can place a Dell-certified engineer at your location the following business day.* (Available on Dell Desktops & Workstations) |
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 | International Next Business Day On-Site Dell's International Service Programme provides service and support for a customer's DellTM portable computer while travelling outside of the country in which it was purchased. (Available on Dell Notebooks) |
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 | Same Business Day On-Site Dell's Same Business Day On-Site Service can place a Dell-certified engineer at your location the same business day.* (Available on Dell Desktops & Workstations) |
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 | CompleteCare Dell's range of CompleteCare Services provide easy and flexible repair or replacement services in the event of accidental damage or theft. These services help save you time, money and resources in the event of unplanned incidents. (Available on Dell Notebooks, Desktops & Workstations, Projector & Handheld) |
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 | Business Support - Formerly Gold Technical Support Dell's Business Support combines rapid response and resolution with advanced technical assistance and case management to give you a single point of contact for your personal system support. |
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 | Premier Enterprise Support Premier Enterprise Support is designed to meet your Enterprise needs. From simple printing solutions to more complex higher-availability support DellTM has an award winning solution for you. (Available on Dell Servers, Storage and Networking) |
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 | Network Operating System Support Dell's Network Operating System support service provides expert assistance on Microsoft® NT, Windows 2000 Server and Red Hat LINUX operating systems - helping you to resolve issues quickly and effectively. (Available on Dell Servers, Storage and Networking) |
| Business Helpdesk Support Dell's Business Helpdesk Support is designed for customers who have their own helpdesk and who wish to carry out the diagnosis on Dell client product issues. The service provides online training on Dell Diagnostic processes and enables online ordering of either an engineer and service parts or just the service part. For added reassurance the service also provides you with direct access to industry-certified engineers, faster time to resolution through case management, online remote-resolution capabilities and seamless support for 3rd party products to give you a single point of contact for your personal system support. If you have 500 users or more plus a well-qualified help desk with a minimum of 5 staff and are interested in carrying out diagnostics on Dell Client products in house then Dell's Business Helpdesk Support could be the right service for you. Business Helpdesk Support provides the knowledge and information you need to deliver a quality service to your end users backed up by 24 x 7 direct access to Dell's advanced level of technical support and expertise should you need it. |
