1- An authorised Dell Service Provider may be providing the services listed in this document, depending on the region in which you are located. Please see your local service description for more detail.
2- Services may be provided by third-party organizations. After troubleshooting by telephone, a support service specialist may make a site visit if necessary. This depends on staffing and geographical limitations and conditions in the service contract. The service start time depends on the time of day the case was received by the Dell Corporation.
3- If all queries of customers and authorized vendors of Dell services are registered with the ECC the resources for performance testing and the tracking of ECC cases in real time shall be accessible.