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Dell Services

Dell Services

For customer care and service and enduser please contact:1-809-444688
For servers,enterprise please contact: 1-809-444-693


Dell is now offering Client and Enterprise Support Services in Israel, which utilize a systematic and well-tried approach that prioritizes service procedure integration, achieving optimal productivity and uptime for Dell server and database systems1 .

For those times On-Site service is required, DellTM  has the right plan for your needs. DellTM  has developed an On-Site service tailored to varying customer requirements for system uptime, Designed to provide customer security, the Next Business Day On-Site Service places a Dell-certified engineer at your location the following business day after a hardware failure has been identified through telephone-based troubleshooting.

Purchasing

Orders are made through a Dell Channel Partner. This offer is only valid when purchasing new systems.

NBD Service Features

Our NBD service consists of the following three levels of support:

24/7 Comprehensive Online Support:

Dell's support website, available via http://support.euro.dell.com, provides online assistance, including troubleshooting information, problem diagnosis tools and downloads.

Telephone Technical Support for Hardware:

Dell's industry-leading telephone-support line for hardware is available for you during local business hours for troubleshooting assistance and diagnostics of DellTM  hardware.

As DellTM  systems are custom configured to meet your needs, all your details are stored on our Call Management system. This means that with every call we have all your history details to hand and can provide a fast and responsive service.

Next Business Day On-Site Service:

Designed to provide a higher level of customer security, Dell's Next Business Day (NBD) On-Site Service places a Dell-trained technician at your location the following business day, if necessary, following phone-based troubleshooting.

Recommendations

Service: Do you intend to keep your system for more than 12 months?
Extending the service to 3 years will give you peace of mind and avoid unexpected out-of-warranty repair costs. With DellTM  service you benefit from world-class service, DellTM  trained and certified engineers and DellTM  recommended parts.

1- An authorised Dell Service Provider may be providing the services listed in this document, depending on the region in which you are located. Please see your local service description for more detail.

2- Services may be provided by third-party organizations. After troubleshooting by telephone, a support service specialist may make a site visit if necessary. This depends on staffing and geographical limitations and conditions in the service contract. The service start time depends on the time of day the case was received by the Dell Corporation.

3- If all queries of customers and authorized vendors of Dell services are registered with the ECC the resources for performance testing and the tracking of ECC cases in real time shall be accessible.

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